CMDB Administrator

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

Job Overview

At HUB International, the CMDB Administrator is responsible for the overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. Your role will ensure the accuracy and reliability of the CMDB as well as perform regular audits to ensure the completeness of the CMDB data.

This position will work closely with our Service Owners, Infrastructure Team Leaders, Asset Management, IT Service Management, ServiceNow Platform and Technology Business Management teams and provide the necessary support to be a successful and cohesive group.

Qualifications

• Bachelor’s degree in business, finance, computer science, statistics, mathematics or related field from an accredited college or university
• Minimum 3 years of relevant CMDB experience is preferred
• Familiarity with Automated Discovery tools is preferred
• Experience maintaining a Configuration Management DataBase (CMDB) is preferred
• Experience in administering and configuring the ServiceNow CMDB is preferred
• Knowledge ITIL practices and processes (Configuration Management)
• Ability to work independently
• Strong interpersonal and communication skills
• Excellent problem-solving skills with a detail-oriented approach to data analysis and reconciliation

Primary Responsibilities and Activities

• Responsible for the overall administration, configuration, maintenance, design and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform
• Administer and maintain the ServiceNow CMDB, including its configuration, data integrity, and ongoing synchronization with other IT systems and data sources
• Collaborate with stakeholders to design and implement best practices, processes, policies and guidelines for configuration management
• Plan and lead project efforts to design and collect new data elements or redesign or refresh existing data elements.
• Work with other TechOps teams to ensure proper integration and alignment of CMDB data with TechOps processes such as incident, problem, and change management
• Perform regular audits and reconciliation activities to ensure the accuracy and completeness of CMDB data
• Identify, troubleshoot and resolve any data inconsistencies or discrepancies within the CMDB data
• Proactively search for improvement opportunities to improve the accuracy and integrity of the CMDB inventory
• Develop and maintain CMDB documentation regarding policies, standards and procedures
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery and mapping functions

In addition, this CMDB Administrator will be an independent thinker who can make convincing, data-based arguments. The selected candidate will be able to work across strategy, product, operations and technology teams while demonstrating a strong bias for action.  The candidate MUST HAVE:

• Strong emotional intelligence and respect for others.
• Clear, direct, compelling communication and presentation skills
• Strategic thinking and thought leadership skills
• Genuine collaborative spirit with the ability to work with and through others
• Planful, motivational, and goal-oriented attitude
• Affinity for seeking and leveraging qualitative and quantitative data
• Patience and commitment to support and develop teams through change
• Curiosity and passion for progress

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $120,000 to $130,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: 2-5 years of relevant experienceRequired Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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