CloudOps Engineer

Who we are: 

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Position Overview

We are seeking a highly skilled CloudOps Engineer with expertise in Amazon Web Services (AWS) to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining cloud infrastructure, SaaS Applications, ensuring high availability, scalability, and security. You will work collaboratively with development, operations, and security teams to automate deployment processes, optimize system performance, and drive operational excellence.

As a L2 Cloud Engg in Acqueon you will need….

• Ensure the highest uptime for customers in our SaaS environment
• Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments
• Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation.
• Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability.
• Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing.
• Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots.
• Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards.
• Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner.
• Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting.
• Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment.

Skills & Qualifications:

• Experience: 5+ years of experience in CloudOps roles with a strong focus on AWS.
• Proficient in AWS services, including EC2, S3, RDS, Lambda, IAM, CloudFront, and VPC.
• Hands-on experience with Terraform, CloudFormation, or other IaC tools.
• Strong knowledge of CI/CD pipelines (e.g., AWS CodePipeline, Jenkins, GitHub Actions).
• Experience with container technologies like Docker and orchestration tools like Kubernetes (EKS).
• Scripting knowledge (e.g., Python, Bash, PowerShell) for automation and tooling.
• Monitoring & Logging: Experience with monitoring tools like AWS CloudWatch, ELK stack, Prometheus, or Grafana.
• Security: Strong understanding of cloud security principles, including IAM, encryption, and AWS security tools (e.g., AWS WAF, GuardDuty).
• Collaboration Tools: Familiarity with tools like Git, Jira, and Confluence.
• Good Knowledge on Windows Servers, Linux & able to troubleshoot critical issues

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).