Cloud Systems Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Cloud Systems Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

The Cloud Systems Analyst provides issue and problem resolution for the Cloud Systems Team. The Analyst consults with others and documents problem analysis, communication, and resolution within the Help Desk tracking system. The Analyst serves as an escalation point for problem resolution within the Cloud Systems ticket queue and provides support to associated IT groups and business associates.

How you’ll create opportunities in this Cloud Systems Analyst role:

• Cloud Systems Ticket Queue: Receives escalated requests from Level 1 and 2 support team for resolution. Prioritizes work within the Cloud Systems ticket queue and responds in a timely manner. Collaborates with other members of the Cloud Systems team and other IT teams to resolve issues, as needed. Participates in 24/7 on-call support rotation.

• Cloud Systems Administration: Administrates the cloud system through patches, permissions, and service deployments. Monitors and analyzes network performance to match on-demand requests. Maintains the Cloud environment including security configurations, patching, and troubleshooting. Establishes connections to and from various cloud network types and managing firewalls. Defines and implements policies for cloud-based systems. Assists in maintaining system security strategies, policies, and procedures.

• Cloud Systems Maintenance: Troubleshoots and implements Cloud solutions by drawing on understanding of how key networking components operate/function, including switches, routers, and load-balancers/reverse proxies. Administrates the Cloud System through patches, permissions, and service deployments. Defines and implements policies for cloud-based systems. Helps maintain system security configurations, policies, and procedures.

• Cloud Systems Design: Assists with technical design of Cloud systems and with the implementation of new Cloud systems and solutions. Establishes connections to and from various cloud network types and managing firewalls.

• Microsoft Documentation: Utilizes Microsoft documentation to maintain the firm’s cloud environment. Monitors and analyzes network performance to match on-demand requests. Maintains familiarity with existing M365 and Azure services and learns new systems as they become available.

• PowerShell Technology: Maintains proficiency and explores and learns new systems/commands, based on existing knowledge of standards (New/Get/Set/Remove).

• Email administrative work: Utilizes knowledge of email flow and Simple Mail Transfer Protocol (SMTP) to troubleshoot email flow, including reading email headers.

• Provides support and clear communication to associated IT groups and business associates to ensure effective use of all services.

What you will need:

• 2 years of relevant experience is required.
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.