Cloud IT Support Analyt

🚀 Join Our Data Products and Machine Learning Development Startup!  🚀

Mutt Data is a dynamic startup committed to crafting innovative systems using cutting-edge Big Data and Machine Learning technologies.

We are looking for a Cloud IT Support Specialist to enable our Operations team to reach the next level. 

The successful candidate is a versatile, results-driven problem solver with an analytical mindset who is ready to work in mostly autonomous manner with accountability and ownership over his/her tasks and responsibilities. 

The role involves carrying out tasks oriented towards both business and technological goals in research and development. Additionally, the candidate should be able to sustain the team's effectiveness and efficiency by following, delivering, and supporting various initiatives for implementing technologies and processes that enable new business opportunities. This includes developing packaged service offerings, working with external partners, supporting the operations teams, and developing and implementing in-house tools and best practices for the company, among other responsibilities.🐶

➤ Our Reach: We collaborate with tech startups and major corporations in Argentina, the United States, Brazil, Colombia, Spain, and Uruguay. Our team excels in developing and maintaining large-scale production data systems with exceptional technical expertise. 🌎

➤ Our Partnerships: We're proud to be associated with organizations like AWS, Astronomer, Google Cloud, Kaszek, H2O.ai Product Minds and Soda. 🤝

🏡 Built for a remote life: Mutt Data is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a distributed team since the beginning. Being remote by design allows Mutt Data to be thoughtful and intentional about creating diverse teams and supporting them with a work environment that fits their lives. With a generous PTO policy and Slack channels for every interest, our culture embraces the things happening in your life. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Mutt Data, that’s embraced. 

If you have a passion for learning new tools, sharing knowledge with your colleagues, contributing to intricate solutions, fostering open communication, tackling technical challenges head-on, and flourishing in a collaborative, horizontal structure, all while enjoying the benefits of remote work that provide flexibility and the opportunity to cultivate a harmonious work-life balance, this could be the perfect place for you. 🌟

These are some of the problems we solve:

➤ Building modern Data Stacks 🛠️

➤ Real-Time Advertising Auction Systems 📊

➤ Scalable Cloud Architectures ☁️

➤ Applied Machine Learning to solve business problems🤖

➤ Promotions optimization🔍

Read about our case studies here 

Responsibilities 🤓

- Provide relevant information, analysis, and support for decision-making, presentations, and execution of technology initiatives.

- Manage user onboarding and offboarding, including maintaining user permissions.

- Administer the company VPN.

- Manage monitoring tools related to infrastructure and costs. 

- Provide support to users.

- Develop and maintain packaged service offerings to support business objectives.

- Develop presentations and assets needed for sales enablement and standardized operation processes, both internally developed and in collaboration with external partners.

- Assist in the development and implementation of company policies, technical enforcement, and regular audits to ensure compliance with standards.

- Assist technical teams in company certification processes and troubleshooting technical issues.

- Provide end-to-end support to cross-departmental initiatives.

- Collaborate with external partners to enhance technological solutions and services.

- Support research and development initiatives, and develop strategies to optimize the use of technology within the organization.

- Ensure the effective integration of new technologies into existing company-wide systems.

- Assist in the evaluation and selection of new software and hardware solutions.

- Foster a culture of continuous improvement and innovation within the team.

Minimum Required Experience 💻

- University degree in Systems Engineering, Informatics Engineering or related bachelor's level.

- Experience working with SaaS services and cloud providers like AWS or similar.

- Knowledge of containerization technologies (e.g., Docker, Kubernetes) is a plus.

- Experience with Python and Bash for automation and scripting tasks.

- 1+ years of experience in technology operations or support or sysadmin roles.

- Intermediate oral and written communication skills in English.

- Experience with data handling, analysis, and reporting.

- Strong organizational skills with the ability to prioritize as required.

- Comfortable with autonomy, prioritizing tasks, and able to work in a fast-paced environment. Rises to challenges and/or unfamiliar tasks with enthusiasm and a proactive attitude.

- Experience working with vendors or partners.

- Familiarity with research and development processes in business.

Benefits 😎

🏋️‍♀️ Gym pass or Sport Club.

🌐 Additional Internet Connectivity Stipend.

🎁 Welcome Kit.

🍔 Pedidos Ya Pay.

🎉 Social Paid Events.

🏢 Worknmates Coworking Spaces.

💵 20 percent of the salary in dollars.

🎈 Birthday Free Day.

🗣️ In-Company English Lessons.

👥 Referral Bonuses.

🏡 Remote First Culture.

😎 Mutt Week: Get an additional week of vacation each year.

📚 Paid AWS and GCP Certification Exams: We cover the costs of your Amazon Web Services (AWS) and Google Cloud Platform (GCP) certification exams and study materials.

✈️ Annual Mutters' Trip: Participate in our exciting annual Mutters' trip.

Even if your experience only meets some of the bullets on the above lists, we'd love to learn more about you and why you think Mutt Data is the next step in your career 🙌😊

Are you interested in joining our team? Send us your resume. We can’t wait to meet you! 🤝