Cloud Engineering Support Specialist NOC Patching (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to):

• ~ 30 % allocation of time
  
  • Maintain multiple customers' operating systems and application versions.
  • Patch / Update OS, VDI, and Networking applications and appliances.
• ~ 30 % allocation of time
  
  • Triage & remediate incoming alerts.
  • Update and Manage case backlog based on internal policies.
• ~ 20% allocation of time
  
  • Work cohesively with a team as well as all divisions of company. Customer-first approach.
  • Work on special projects with other teams to provide feedback and develop improvements to processes and systems.
• ~ 10 % allocation of time
  
  • Crisis Management - Identify any high priority issues, escalate to the next level, and plan process to remediate.

EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
EDUCATIONAL & SOFT SKILLS REQUIREMENTS:

• Excellent communication, presentation, and writing abilities.
• Excellent organizational and time management skills.
• Be able to listen to, accept, and follow directions from more senior engineers.

AVAILABLITY:

• Work 40+ hours a week. (NOC/Patching team operates 8x5 and potential maintenance windows)
• Shift can vary based on maintenance work required.
• Full time onsite / potential hybrid remote

Minimum Qualifications :

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Experience patching multiple environments
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.
• Basic Networking (Ping, Trace Route, Gateway, DNS, Subnet, IP Address, MAC Address)
• Basic Active Directory
• Basic Troubleshooting Fundamentals
• Basic understanding of what the Cloud is.
• Basic understanding of what Virtualization is.
• Basic understanding of how technology interacts (ex: how does AD effect logging into a computer if there's no network)

Preferred Qualifications :

• CompTIA A+ Certification - Preferred but not required for employment. required to be obtained within the first year of employment.
• CompTIA Cloud+ Certification - Preferred but not required for employment.
• CompTIA Network+ Certification - Preferred but not required for employment.
• Microsoft Azure AZ-900 Certification - Preferred but not required for employment.
• Microsoft Azure AZ-104 Certification - Preferred but not required for employment.
• Microsoft Azure AZ-140 Certification - Preferred but not required for employment.
• Fortinet NS4 Administrator Certification - Preferred but not required for employment.
• Fortinet NS4 Administrator (Specialty) Certification - Preferred but not required for employment.
• Degree in related discipline
• Knowledge in Active Directory
• Knowledge in Networking
• Server Performance Monitoring
• Citrix Desktop and/or Hosted Applications
• SalesForce
• N-able
• VMWare Horizon View
• Azure
• Fortigate
• Velo Cloud
• Veeam

USD 25.58 - 38.37 per hour
Compensation:
Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
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