Cloud Engineer

iTMethods has grown to become a market leader in enabling Enterprise DevOps. Our Managed DevOps SaaS Platform enables global enterprises to securely integrate, migrate, and modernize their complex, multi-cloud, multi-vendor DevOps environments leveraging our partnerships with industry leaders like: Atlassian, CloudBees, GitHub, GitLab, Sonatype and Jenkins. iTMethods helps companies build better software, faster and more securely. We play a critical role in helping organizations capitalize on their growth opportunities by using DevOps to accelerate their pace of innovation.

We're a Canadian company with headquarters in Toronto and have a flexible work policy that will allow us to grow our team remotely. We offer the excitement and agility of a start-up and the security of a profitable, well-established company serving fortune 500 clients. Every day, everyone at iTM strives to be an active part of the best DevOps platform and delivery teams our clients have ever worked with. We ask for your ideas, expertise, and commitment. In return, we give you access to intelligent people, an opportunity to further your knowledge, and the chance to build innovation for the real world.
The Opportunity:
Reporting to the Director of Platform Engineering and Operations, as a Cloud Engineer you will work closely with our customers (development leaders and software engineers) and our product development team. The role's primary focus will be designing, provisioning and engineering environments for our customers as the SME they look to for help making the deployment and management of DevOps tools in the Cloud easier. The client-facing work will allow you to create reusable code to automate the implementation and ongoing monitoring that can become part of the product. You'll have the opportunity to leverage what you do and learn from your experience with customers, work with our product team, and contribute to the ongoing development of our platform.
What you'll do:
 

• Cloud Infrastructure Design & Deployment: Take ownership of the design, provisioning, and ongoing management of cloud environments, ensuring they meet customer requirements and industry standards.
• Automation & Infrastructure as Code (IaC): Utilize Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Pulumi to fully automate the deployment, configuration, and operation of customer environments across cloud platforms.
• Monitoring & Optimization: Implement robust monitoring and logging solutions to proactively identify performance bottlenecks and issues, using tools like AWS CloudWatch, Prometheus, or Datadog. Ensure environments are continuously optimized for cost and performance.
• DevOps Best Practices & CI/CD Pipelines: Lead the implementation of automated deployment pipelines and promote DevOps best practices for continuous integration, continuous delivery, and version control using tools such as Jenkins, GitLab, or AWS CodePipeline.
• Collaboration & Continuous Improvement: Work closely with cross-functional teams to define and evolve technical architectures and cloud infrastructure roadmaps.
• Security & Compliance: Integrate "Secure by Design" principles into every environment you design and maintain, ensuring all deployments meet compliance standards and are fortified against potential vulnerabilities.
• Technical Leadership & Support: Provide high-level expertise in cloud platform services, troubleshooting, and providing escalation support for complex issues. Participate in a rotation to provide on-call escalation support to the Platform Operations team.
• Productization & Automation: Create reusable software solutions and operational processes that can be incorporated into the product for automation and scalability.
• Innovation & Tool Evaluation: Stay up to date with emerging cloud technologies and tools, evaluating their applicability to current and future projects.
• Write Comprehensive Documentation & Guides: Create clear, concise, and well-structured documentation, including detailed how-to guides, troubleshooting steps, and architectural explanations, tailored to both technical and non-technical audiences.

What's In It For You
Impact. You'll have the chance to play a critical role in ensuring the overall stability and resiliency of our platform. You'll work on multiple initiatives using a range of tools instead of just focusing on operational issues and support requests. You will be able to improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
Exposure. You'll be delivering services and advising clients at world class organizations who are tackling mission critical problems
Growth. You'll have the opportunity to apply and expand your technical expertise including support for obtaining professional certifications and career progression as we continue to grow.
What You Bring
 

• 4+ years of experience in a Cloud engineering role, with a proven track record of designing, deploying, and maintaining cloud infrastructure solutions.
• A degree in Computer Science, Engineering, or a related discipline, with AWS certification preferred.
• Direct experience in designing, implementing, and supporting DevOps solutions and cloud infrastructure, focusing on optimizing efficiency through automation and continuous integration practices.
• Extensive experience with cloud-native development and a deep understanding of cloud infrastructure architectures that support highly scalable, resilient, and secure systems.
• Solid hands-on experience with container technologies like Docker and Kubernetes, including the design and management of highly available systems in Kubernetes clusters.
• Experience with complex event processing and event-driven architectures, leveraging modern practices for cloud service integration and automation.
• Strong expertise in implementing CI/CD pipelines, with practical experience in tools like Jenkins, GitHub, and SonarSource.
• Thorough understanding of microservice design and architectural patterns, and how to apply these patterns within cloud-native environments.
• Advanced skills in scripting and automation technologies (e.g., Python, Terraform, CloudFormation) for automating infrastructure provisioning, scaling, and management.
• Proven experience in migrating on-premises environments to public cloud platforms, particularly AWS and Azure.
• Deep experience in monitoring system performance, recommending cloud infrastructure improvements, and proactively troubleshooting issues to ensure high availability and optimal performance.
• Familiarity with open-source technologies, contributing to or utilizing these tools in cloud environments.
• Ability to work effectively with cross-functional teams and customers, translating practical feedback into technical requirements, and fostering clear communication between teams.
• Strong leadership experience in designing, building, and operating cloud infrastructure solutions that support large-scale, mission-critical applications and environments.

Our Commitment to You
 

• Flexible work environment
• Competitive compensation and benefits package
• Learning and development
• Career progression
• Culture - One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed

Join Us
Apply here or learn more on our website, medium or LinkedIn. iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.
 

Apply here or learn more about our company on our website.

iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.