Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
You will act as a lead technical problem solver and decision-maker during critical incidents, and also work on long term resiliency efforts by helping identify areas of improvement. This is similar to an SRE role but with more people time and less coding. Similar to an SRE role, you must excel at problem analysis, troubleshooting methods and situational appraisal within the context of large scale distributed systems.
Your key responsibilities within the team will be roughly as follows:
- 50% driving cross-functional teams to resolve incidents,
- 25% providing technical recommendations for reliability improvements, and
- 25% developing tooling improvements for our own team’s automation.
Requirements:
- Good understanding of the nature of distributed systems and cloud providers.
- A strong sense of emotional intelligence while leading teams with a diverse audience.
- Ability to interact with multiple audiences, including developers, managers and senior executives.
- Knowledgeable in UNIX Operating System fundamentals.
- Understanding of docker containerization and orchestration basics.
- Familiar with network programming concepts and protocols.
- At ease with at least one scripting language.
- Strong communication skills, verbal and written; including spotting the typo on this line.
Preferred Skills: (One or more of the following skills would be fantastic)
- Experience with cloud providers such as AWS, Azure, GCP, etc.
- Knowledge of an application or systems language.
- Knowledge of VoIP concepts and protocols.
- Familiar with toolsets such as Jira, PagerDuty, Kibana, Grafana, etc.
- BS in CS / Software Engineering, or equivalent.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-ND1 #LI-HYBRID
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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