MS365 Cloud Engineer II (RapidScale)

About Us:
RapidScale is one of the fastest growing Cloud Computing companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.
Job Summary:
The Microsoft 365 Cloud Engineer II will support organizations in their effort to migrate into Microsoft 365 and or upgrade their existing 365 services. The successful candidate will have strong knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-prem Exchange and Active Directory services. The engineer will provide hands-on implementation tasks and support for Microsoft 365 migrations including design, architecture, configuration, migration best practices, and strategies to support operational KPIs. The engineer will support the Project Manager and Lead Engineers in gathering and analyzing requirements, solution design, and execution of the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with end customers, Lead Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation. The engineer will be a technical escalation point for customers undergoing migrations who need assistance in their projects as well as support escalations needing additional assistance.
Technical Skill Requirements
Qualifications:

• Experience in Creation and Maintaining Technical Documentation
• Experience in migrating multiple business units into a single, Office 365 environment.
• Administrative Experience with Microsoft Office 365's Cloud suite including Office, Teams, SharePoint, Intune and OneDrive
• Experience Implementing Microsoft AD, Azure AD connect, Azure AD
• Experience Implementing Single sign on (SSO)
• Working knowledge of troubleshooting and configuration Exchange 2010, 2013, 2016, 2019 and Exchange Hybrid servers, Exchange Online
• Administrative and configuration knowledge of Active Directory
• Hands on Setup and Configuration knowledge of Windows Server 2003 - 2019
• Exchange Online Protection experience

Duties and Responsibilities: (Essential Duties include but are not limited to):

• Responsible for O365 tenant creation and takeovers, licensing changes and email security implementation
• Introductory level implementation and maintenance involvement of complex Office 365 and Microsoft Exchange solutions.
• Work with Peer and Sr Engineers on complex implementations.
• Responsible for managing user access and accounts.
• Hands on administration of Microsoft Office 365 cloud technologies, such as, Azure, OneDrive, SharePoint, Teams, Teams Audio Conferencing, Intune.
• Continued self-lead training on O365 changes pertaining to Microsoft releases on each O365 product.
• Develop, Maintain and update O365 governance documentation with product owners & Sr. Implementation Engineers.
• Maintain PowerShell scripts used to manage/support the O365 environment for multiple apps- Azure, SharePoint, Groups within a central repository.
• Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions.
• Assists staff with troubleshooting complex technical issues experienced by internal and external customers.
• Provides technical support and maintains uptime as defined within the IT acceptable standards.
• Addresses production issues experienced by O365 users.
• Availability for On-Call and after hour migration tasks

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skills Requirements:

• A college degree or equivalent work experience (3+ years).
• Excellent communication, presentation, writing, and editorial abilities.
• Excellent organizational and time management skills.
• Critical thinking and problem solving.
• Require limited supervision and direction. Drive results and set priorities independently.
• Ability to work on a 24x7 on-call rotation schedule.
• Flexible work hours.
• Microsoft 365 Fundamentals or Microsoft 365 Certified: Messaging Administrator Associate certifications a plus

Needed Attributes:

• A proven level of experience with Exchange 2013,2016 and 2019 and Exchange Hybrid servers
• A proven level of competence with Windows servers, Active Directory
• Ability to demonstrate a high level of competency in self-managing during projects.
• Excellent communication skills.
• Experience working within projects.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:
Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.
Working Environment:
Fast paced, positive, high energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.
Security and Compliance Requirements:
All positions at Rapidscale have role based levels of access to networks, systems, customer, and company information. Information Security is a top priority and access granted is limited to only necessary systems and information required to perform the expected job responsibilities. In this position, as an employee, you are required to protect and maintain the integrity of our company and customer information. These protections include information assets including customer and company information for any PHI, PII, billing, contact, and other related personal or proprietary information.
USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
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