LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
Overview:
Welcome to the Workspaces group at LivePerson! We are a group of 2 teams of ~12 engineers located across 3 countries in Israel, Germany and Bulgaria.
We are looking for a Cloud engineer (all genders) to join our group. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging.
We are looking for a smart individual who wants to do more than just manage, but also shape and innovate!
In this role, you will have the opportunity to (your tasks):
As a key member of our development team, you will have the opportunity to:
- Design, deploy, and manage cloud-native applications and infrastructure on Google Cloud Platform (GCP).
- Participate in on-prem cloud migration to the Google Cloud Platform.
- Leverage GCP services (e.g., Kubernetes Engine, Cloud Storage, BigQuery, Cloud Pub/Sub, etc.) for scalable solutions.
- Design, implement, and maintain CI/CD pipelines using GitLab.
- Collaborate with developers to ensure seamless integration and deployment of features.
- Implement and manage Istio service mesh to control and secure microservice-to-microservice communications.
- Set up monitoring and logging tools to track the health and performance of cloud infrastructure and microservices.
- Work closely with other teams (engineering, security, and product) to deliver robust cloud solutions.
- Contribute to the continuous improvement of development and deployment practices.
Here are some of the things you'll bring (requirements):
- 3+ years of experience in a Cloud Engineering, DevOps, or related role, specifically focused on cloud infrastructure, automation, and CI/CD processes.
- Strong experience working with Google Cloud Platform (GCP), including services such as Kubernetes Engine (GKE), Cloud Storage, Pub/Sub, Compute Engine, Cloud Functions, etc.
- CI/CD Pipelines: Hands-on experience in designing and managing CI/CD pipelines using GitLab (and/or GitLab CI/CD features like runners, jobs, stages, etc.).
- Service Mesh (Istio): Experience with Istio for service mesh implementation, managing microservice communication, security, and observability.
- Kubernetes & Containers: Solid understanding of containerization technologies such as Docker and Kubernetes, and hands-on experience deploying and managing applications within Kubernetes clusters.
- Monitoring and Logging: Experience with monitoring and logging tools (e.g., Elastic, Grafana, etc.) to ensure the health and performance of cloud resources.
- Strong problem-solving and troubleshooting abilities.
- Ability to work both independently and as part of a team.
- Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Proactive mindset, with a focus on continuous improvement and innovation.
- Willingness to participate in paid on-call duty approximately every 4-6 weeks, in alignment with our "You Build It, You Run It" philosophy.
Applicants must be authorized to work for any employer in Germany.
Benefits:
- Personal time off 33 days - Vacation (28 days) and care days (5)
- Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
- Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources
- Internet and Mobile reimbursement
- Be flexible, work flexibly and from anywhere - no defined working hours or boundaries
- Remote first company with offices in Mannheim and Berlin
- Modern equipment (MacBook Pro)
- Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
- Monthly connection: Join our monthly connection pizza day in the office!
- We were awarded by Great Place to Work
- If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.
Belonging at LivePerson:
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.
Top Skills
What We Do
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Why Work With Us
We build warmth into our work and our workplace by making all people feel seen, valued, and heard.
Dream Big, Help Others, Pursue Expertise and Own It. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,000 employees.
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