Cloud Administrator

Cloud Administrator- Remote but candidate must be able to be in the Exton office on occasion. Candidates in Philadelphia and the tristate area will be given priority consideration.

Mission: To effectively manage and administer the company's Azure-based cloud environments and infrastructure services, ensuring security, performance, and availability while providing critical technical support across multiple functions.

Primary Responsibilities

  Azure Cloud Management:

• Lead and manage Azure-based projects for all functional cloud environments, ensuring optimal performance.
• Administer cloud network infrastructure services, including Azure Firewalls, IDS, DDOS, and WAF solutions.
• Execute sensitive data backup, restoration, and disaster recovery procedures.
• Collaborate to support, manage, and optimize cloud resources for optimal performance, cost-efficiency, and scalability.
• Work closely with IT teams, developers, and other stakeholders to support cloud-based applications and services.
• Develop and maintain Azure automation tools and workflows, using scripting languages (e.g., Python, PowerShell) to improve efficiency and reduce errors.
• Troubleshoot and resolve technical problems related to cloud services.
• After-hours technical support on an as-needed basis.

User Management & Application Administration:

• Design, implement, and manage Microsoft Entra ID environments, including user provisioning, group management, and role-based access control (RBAC).  
• Troubleshoot and resolve identity-related issues, including password resets, access problems, and authentication failures.
• Stay up-to-date with the latest Microsoft Entra ID features and best practices. 
• Collaborate with security teams to ensure compliance with security standards and regulations.
• Manage Microsoft Application Management, Defender, and Intune by supporting deployment, configuration, monitoring, and alerting.

Service Monitoring:

• Monitor cloud infrastructure performance and identify potential issues.
• Monitor health, usage, and service incidents related to Azure Defender and Office 365 services.
• Configure and manage Azure Monitor, Log Analytics, and Application Insights.
• Create and maintain custom alerts and notifications.
• Collaborate with development and operations teams to ensure effective monitoring. 

Security & Compliance:

• Design, implement, and maintain a robust security posture for Azure environments. 
• Implement remediation from security and vulnerability audits. 
• Support the implementation and management of security policies, alerts, reports, and audits to maintain compliance.
• Ensure compliance with Energage Security standards and regulations (ISO27001, GDPR, CCPA).
• Monitor and respond to security threats and incidents.
• Implement and enforce strong authentication policies, such as multi-factor authentication (MFA), Single Sign-On (SSO), and conditional access.
• Actively participate in Change Management processes and procedures to ensure seamless implementation.

Secondary Responsibilities

IT Support & Escalation:

• Provide support for IT operations, including vacation and holiday coverage, ensuring uninterrupted service.
• Offer technical guidance to end users and IT personnel on Office 365 services.
• Act as an escalation point for diagnosing and resolving technical issues.
• Manage endpoints for users, using various centralized controls for both Windows and Apple machines. 
• Address problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervision.
• Participate in any and all IT work related activities, as assigned by management.

Required Qualifications

• Minimum of 2 years of verifiable work experience in Azure systems administration or a similar role with hands-on experience supporting Microsoft 365 and Azure Cloud infrastructure (IaaS) solutions.
• Knowledge of networking and security principles.
• Ability to troubleshoot technical problems and identify solutions.

Compensation

• Salary for this role is $80,000-$95,000.
• The compensation for this position is competitive and will be determined based on individual experience and expertise. We recognize the value of diverse skills and backgrounds and are committed to offering higher compensation for candidates with extensive experience.

Who Success Profile

To thrive in this role, you need to be:

• Problem Solver: Able to diagnose complex technical issues and implement practical solutions.
• Detail-Oriented: Attentive to detail, ensuring all security protocols and system configurations are correctly maintained.
• Collaborative: Work closely with IT support teams, leadership, and end users to provide the best possible technical guidance.
• Proactive: Anticipate potential system and security challenges, addressing them before they impact operations.
• Committed to Best Practices: Stay updated on industry standards and best practices, particularly with the Cloud Security Alliance.

Outcomes for Success:

• Successfully manage Azure-based projects, delivering optimal performance and scalability.
• Ensure the security and compliance of all cloud-based infrastructure and services.
• Provide timely and effective resolution to user issues and technical problems.
• Maintain uninterrupted IT operations during coverage periods.

Benefits of Working at Energage: 

• PTO policy includes company holidays, sick time, vacation time, and floating holidays
• Flexibility to work from various approved locations 
• Company pays a portion of individual health care premium 
• Option to participate in a company-sponsored 401(k)  
• Training and education 
• Professional development; all employees have access to a third party professional coach 
• Tuition reimbursement program 
• Opportunity to work for a purpose-driven organization using business as a force for good (https://www.bcorporation.net/) 

Energage is a remote workplace with employees in various US locations. While our employees enjoy the flexibility of daily remote work, they are also given the occasional opportunity for in person interaction. Whether in our office in Exton Pa, or in a coworking space/out in their local area. Currently we are looking for candidates in the Eastern time zone.

• California 
• Massachusetts 
• New York City 
• Washington 
• Outside of the US 

About Energage: 

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 17 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com. 

Energage is committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer. Energage encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.