Clinical Quality Assurance Auditor

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up
• Generous paid time off, plus 9 paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

About the role
We are seeking a Clinical Quality Assurance Auditor who can adapt quickly to a rapidly evolving company. You will play an integral role in supporting the auditing program to drive best-in-class quality mental health care and support for the Clinical Care organization at Two Chairs. Reporting to the Clinical Quality Assurance Manager, you will utilize audit result data to advocate for training needs, monitor internal/external compliance risks, and inform quality improvement.

You'll be responsible for providing dedicated auditing support to ensure that high-quality care is being provided to clients. Our team ensures that clinician and clinical leadership training needs are monitored and advocated for based on audit trends while also ensuring that clinical leadership is supported throughout the entire audit process. Our QA team also provides critical input on auditing models that are used in collaboration with cross-functional partners. 

Core Areas of Responsibility

• Daily Chart Audits (80% of  FTE) 
  • Perform daily audits for individual client charts 
  • Report on audit learnings and opportunities for improvement to the Quality Assurance Manager

• Continuous Improvement  (20% of FTE)
  • Monitor audit results and communicate observations/trends surrounding:
    • Care delivery/internal practices
    • Clinician and Clinical Manager/Director training support needs and effectiveness
  • Collaborate in the development, implementation, and maintenance of the audit-specific data tools that capture and report results
  • Support Quality Team in other initiatives
  • Provide opportunities for QA program improvements based on audit trends
  • Compliance with external regulations, internal policies, and payer contractual requirements is monitored for adherence and/or risk(s) to adherence 
  • Assist with monitoring auditing results and ensuring that gaps are promptly identified as a means to continuously improve and scale the QA program
  • Assist in ensuring audit data is being accurately captured and reported on using applicable QA forms and data tools 
  • Support the Quality/Compliance team on  internal process audits/external audit readiness as required by the quality and compliance programs at TC
    • Quarterly internal audit schedule
    • Quarterly per payer requirements 
    • Ad-hoc due to trends observed across the organization

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Complete all assigned audits 
• Partner with other auditors to provide a detailed report on key findings outlining the effectiveness of current protocols/standards and opportunities for improvement, as applicable

 Where you’ll make an impact in the first year:

• Providing robust monitoring and timely reporting of care delivery, compliance risks, internal process gaps, and training effectiveness
• Ensuring that internal practice standards are yielding expected results 
• Ensuring that clinician and Clinical Manager/Director training needs are closely monitored and advocated for

 You’ll be successful if you have:

• A quality assurance mindset driven by continuous improvement, rather than policing 
• Experience in core quality assurance activities such as clinical auditing, data analysis, and trend reporting
• Experience as a Clinical Supervisor
• Strong attention to detail and pattern recognition
• Technical writing and verbal communication skills
• Ability to work in a highly collaborative start-up environment with cross-functional teams
• Ability to be a self-starter who is excited by new challenges, creative thinking, and data 

Compensation

The salary range for this full-time, exempt role is $77,000 to $105,000 annually. New hires can reasonably expect an offer between $77,000 and $92,000. Placement in this range is based on qualifications and experience.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html

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All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.