Our Opportunity:
Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.
As part of this mission, Chewy Health is currently seeking an experienced Clinic Business Associate (CBA) in our Chewy Healthcare Services organization. The CBA will be responsible for a portfolio of veterinary practices in predefined portfolio owning customer relationship through the clinic lifecycle stages on PracticeHub software, our new online platform to streamline the prescription process and meet pet parents where they already shop today. The start of clinic journey is through enrollment on the correct program on PracticeHub and work as a trusted advisor to practices, driving ongoing engagement through virtual engagements to help veterinary practices save time and grow revenue. Does this sound like you? If so, we would love to hear from you! Come Join the Pack!
What You’ll Do:
- Present and promote strategic programs and services for Chewy Health to practices, identifying the unique needs of the individual practices and advocating the accurate program or service to meet their business needs.
- Grow clinic enrollment in Chewy Health services within a set portfolio via a Master Service Agreement & and create further lead generation mechanisms.
- Drive veterinary engagement across the clinic success lifecycle virtually through crafting and implementing strategies and tactics to increase utilization of PracticeHub and other Chewy Health services
- Drive usage, feature adoption, and re-activation of practices enrolled with PracticeHub and drive behaviors that help practices get maximum benefit from the platform
- Build deep and significant relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
- Be a trusted advisor; sharing standard processes, identifying growth opportunities, and evaluating and analyzing customer needs.
- Provide content and client support to ensure practices can seamlessly adopt and operationalize PracticeHub and associated services
- Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools.
- Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
- Think big and innovate to find new and novel ways to increase adoption and engagement or reduce cost to serve
- Complete all administrative requirements in a timely fashion as advised by management.
- May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community.
What You’ll Need:
- 2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
- Expertise in building and leading customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
- History of implementing processes, methodologies, programs and/or frameworks for leading customer engagement and ongoing retention across multi-site locations
- Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
- Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
- Ability to synthesize large quantities of and complex data into usable/actionable information
- Track record of taking ownership and getting results in a data-driven, fast-paced environment
- Excellent written and verbal communication skills
- Position requires some travel (10-25%)
- Bachelor’s degree or equivalent experience required
Bonus:
- Experience as a veterinary technician or assistant
- History of selling into or engaging with, large and small veterinary OR medical practices in the US
- History leading and growing multi-site locations across a diverse product portfolio
- Experience with launching new technology products/services to veterinary clinics OR medical practices
- Strong understanding of the overall pet care industry and recent trends
- In depth experience and understanding of the veterinary profession in the US
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
