About the Position
We’re looking for a Client Trade Support team member to help support and grow Jane Street’s client-facing trading businesses. Specifically, you will assist our low-touch equities and options businesses in various ways, including:
- Monitoring the real-time health of our client-facing trading infrastructure
- Working with trading desks and technologists to understand and react to issues that arise throughout the day
- Working with developers to identify and prioritize internal and external projects that enhance our offering
- Shepherding new counterparties through the onboarding process
- Acting as the first point of contact for a wide range of client issues, including technical questions, real-time order handling, clearing and settlement inquiries, data queries, and general troubleshooting
About You
- 2+ years of experience in electronic equity or options execution
- Comfortable operating in a Unix environment
- Possess a customer service mindset with strong client-facing skills and experience
- Experienced with installing, administering, and supporting FIX connectivity and related applications
- Hold a sense of responsibility, ownership, and urgency for the work you do
- Able to perform and prioritize under pressure
- Organized with excellent attention to detail
- Thrive in a team-centric environment
If you're a recruiting agency and want to partner with us, please reach out to [email protected].
Top Skills
What We Do
Jane Street works differently. As a liquidity provider and market maker, we trade on more than 200 trading venues across 45 countries and help form the backbone of global markets. Our approach is rooted in technology and rigorous quantitative analysis, but our success is driven by our people.
Our bright, beautiful offices in the heart of New York, London, Hong Kong, and Amsterdam are open and buzzing with conversation. We come from many backgrounds and encourage travel between offices to share perspectives. Some of our best ideas come from bumping into a visiting colleague at the office coffee bar.
Markets move fast. Staying competitive as we’ve grown has required constant invention—of new trading strategies, technology, and processes. We’ve found this is easier when you hire humble, kind people. They tend to help each other, and prioritize teamwork over titles.
We invest heavily in teaching and training. There’s a library and a classroom in every office, because deepening your understanding of something is considered real work. Guest lectures, classes, and conferences round out the intellectual exchanges that happen every day.
People grow into long careers at Jane Street because there are always new and interesting problems to solve, systems to build, and theories to test. More than twenty years after our founding, it still feels like we’re just getting started.
