Client Support Specialist - Inbound

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

About the Role

We are looking for motivated, energetic, and customer-centric individuals to join our Support Team. In this role, you will be at the forefront of supporting both new and existing Eway and Ezidebit customers, addressing a variety of inquiries and playing a critical role in their journey with us. Working in a small, collaborative team within an open-plan office, you’ll focus on delivering exceptional service with a strong emphasis on building customer loyalty.

Key Responsibilities:

• Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively;
• Investigating and resolving customer inquiries with a solution-focused approach;
• Maintaining and ensuring the accuracy of client data;
• Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.

About You

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.  You thrive in a customer-focused environment where learning and adaptability are key. A true team player, you value transparency, collaboration, and autonomy, and you’re always eager to take on new challenges.

You’ll also bring:

• A background in roles centred around delivering exceptional customer experiences;
• Strong written and verbal communication, with the ability to engage effectively with diverse stakeholders;
• A passion for educating customers and addressing their needs with creative and practical solutions;
• The ability to excel in a fast-paced, evolving environment;
• A meticulous approach, combined with a desire to learn new systems and technologies;
• A knack for thinking outside the box to resolve issues efficiently and effectively.

Salary

The salary range for this role is $67, 500 - $70, 000 + superannuation. 

Our Benefits

Join a leading global technology brand that offers benefits you’ll actually value, including: 

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Ready to Apply?

If you would like to discuss if this role is right for you, please APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].