Client Support Specialist (Compliance)

About Aperia Compliance, an IXOPAY company

Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.

We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy. 

Position Overview

At Aperia Compliance, an IXOPAY company , we rely on a dynamic team of client support specialists. We are seeking a client support specialist who is ready to work with innovative technologies in a forward-thinking organization that is always pushing boundaries. You must be empathetic, patient, and adept at problem-solving.  You must have confidence and share the passion for innovation and making a difference for clients we serve. The ideal candidate has experience in external client-facing roles, fostering client relationships, understanding client needs and delivering value.

Position Responsibilities

• Build and maintain strong client relationships: Cultivate enduring connections with clients to foster trust and loyalty.
• Provide expert guidance and support: Deliver professional consultation and education on Aperia software products to ensure clients maximize their benefits.
• Documentation: Maintain detailed records of client interactions and transactions. Document client complaints and the actions taken to resolve them.
• Problem resolution: Proactively troubleshoot and resolve client issues and technical challenges to maintain a seamless experience. Escalate complex issues to appropriate departments as needed. Follow up with clients to ensure their issues are resolved.
• Collaborate across teams: Collaborate with internal teams to address and resolve client issues efficiently. Participate in client meetings and trainings.
• Product knowledge: Stay up to date with product information, company policies, and procedures. Provide accurate and comprehensive information on our product to clients

Position Qualifications

• Must be able to communicate effectively with diverse types of customers, employees and with various management levels within the company as well as vendor organizations to identify and resolve systems, network, software application and customer service issues.
• Must be able to prepare, write, read, and demonstrate effective communications language skills.
• Impeccable attention to detail and an eager willingness to learn.
• Understanding of the SDLC and Agile methodologies, SAFe methodology is a plus
• Knowledge of Office 365 including SharePoint
• Problem solving skills
• Communication skills with external and internal teams

Dallas or Remote, US: This is a remote-friendly position with the option to work remotely on a permanent basis or work out of our Dallas office.