ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
Responsibilities include but are not limited to:
- Provide support to clients on a day-to-day basis such as: assisting in phone, email, and in-person enquiries in a timely manner
- Facilitate the fulfillment process for both auction and retail property for all applicable payment methods promptly and accurately with high level of compliance and accuracy both remote and onsite
- Process pre-sale transaction requests including: bids and paddle registration, account setup and troubleshooting
- Process post-sale transaction requests including: providing invoices, statements, and shipping quotes
- Work closely with all Business units (Registrars, Facilities Management, Postsale Services, Bids Department, Maison’s Client Advisors and etc.) to ensure highest level of client satisfaction
- Perform other duties/ad hoc projects as assigned by the manager
Key Skills and Experience:
- University graduate (or equivalent) with 1 to 2 years relevant working experience in operations and/or client services
- Exceptional client service skills, ability to remain calm in pressured situations with a friendly, enthusiastic, and welcoming disposition
- Excellent interpersonal skills and proven ability to communicate confidently with both clients and all levels of staff within the business
- Strong attention to detail and organizational skills, ability to multitask, set priorities and meet deadlines
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Able to work in the evenings and weekends when needed
- Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable
- Fluency in English, Cantonese, and Mandarin is essential. Must be able to read and write Traditional Chinese
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To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Top Skills
What We Do
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
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