Client Support Executive - Associate

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What are we looking for?

We are seeking a dynamic and detail-oriented Reinsurance Client Support Executive to join our team. In this role, you will play a crucial part in supporting our broking teams, providing both technical and administrative assistance, ensuring the seamless execution of tasks and processes.

As a key member of the team, you’ll collaborate with colleagues to drive efficiency and uphold the highest standards of service. Your ability to navigate complex tasks with precision and adhere to Company/Group policies will be essential in delivering exceptional support. If you thrive in a fast-paced environment and are passionate about making an impact, we want to hear from you!

What will you be doing?

Planning/Reporting:

• Assists the team of brokers to ensure the service to our Clients meet the expected levels
• Manages assigned accounts and projects and contribute to other projects as required
• Works with senior members of the team to agree key priorities to enable them to manage and plan their workload, ensuring that personal and team objectives are achieved
• Provides relevant management information to senior managers where required
• Meets agreed targets

Technical:

• Provide support and assistance to all interactions with clients, brokers and underwriters regarding new business, renewals and mid-term changes
• Produce and provide technical support in generating slip wordings in accordance with Client instructions , market and Howden Re standards
• Assist in monitoring team’s Renewal and New Business activity, issuing renewal invitations and monitoring/chasing receipt, updating workflow
• Assist in the creation of comprehensive client and broking documents, reports and summaries
• Enter data into Global XB for new quotes, renewals and mid-term adjustments
• Interact with the Client Service team to produce Client documentation and debiting instructions
• Co-ordinate and resolve queries from internal/external parties on behalf of the team, and investigate issues arising in a variety of MI reports
• Provide support for system updates for the team, undertaking system testing eg, schemes, new functionality, templates
• Awareness and understanding of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise
• Maintain electronic records and, where applicable, records for other members of the team

What do we need from you?

• Experience in a similar role is highly desirable
• Should have previous experience of working in a client facing environment
• Able to undertake and demonstrate competence in technical training, as required by the industry regulator
• Technical expertise in allocated business lines 
• Excellent understanding of processes and procedures within the insurance market (this will be developed with experience of the role and is not essential for recruitment purposes)
• Attention to detail with ability to produce accurate documentation
• Ability to work effectively within a team and answer queries from less experienced members of staff
• Prioritisation and organisational skills
• Self-motivated, able to work independently and use initiative
• Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Willingness to study for professional examinations (where relevant to the role)
• Excellent organisational skills
• Confident communicator both written and verbal
• GCSE’s (or equivalent) including English and Maths essential
• A level Grade A-C (or equivalent)
• Progression towards gaining professional qualifications is desired, but not essential

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent