DEP is seeking an experienced, full-time, motivated, team-oriented Client Success Specialist with outstanding written/verbal communication and analytical skills. Automotive experience is a plus!
Responsibilities:
- Maintaining and building client relationships
- Provide professional support to enhance the customers’ experience
- Train/Educate clients on Dealer eProcess products
- Staying on top of industry trends
- Conduct dealer training
- Work closely with various departments to ensure dealer satisfaction
- Remain in frequent contact with the clients in your responsibility to understand their needs
Required Skills:
- Excellent presentation, communication, and customer service skills
- Must be organized, detail-oriented, and punctual
- Ability to manage multiple accounts
- The ability to remain cool under pressure
- Proficiency with Microsoft Office Suite and Google Suite
Employee Benefits (after waiting period):
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
DEP’S TOP 5:
- Great benefits
- Collaborative company culture
- Numerous areas for growth
- Engaging work environment
- In-person company/team events
What We Do
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more.
Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold.
We assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
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