Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Job Summary:
The Client Success Manager (CSM) is responsible for managing assigned client relationships, including but not limited to: sharing best practices, illustrating and educating clients on solutions, meeting assigned sales quota, facilitating contract renewals, reviewing and approving of invoices, and confirming all obligations are met on-time in order to ensure outstanding client satisfaction and retention.
Location(s): Northern Territory, Australia
Reports to: Chief Client Officer, Australia
Responsibilities:
- Working with clients across the emergency management space, including the health sector to develop communication plans for emergencies using incident management software to improve responsiveness.
- Preparing and delivering presentations, webinars, and marketing materials educating clients of the role of incident management software including in the health sector
- Setting up and managing displays at conferences throughout Australia, showcasing software solutions for crisis and information management, including in the public health sector for health issues and incidents.
- Identifying audiences most at need or risk and establishing the most appropriate method to reach that audience in emergencies using incident management software, including public health incidents
- Serving as a client advocate; identify software requirements for emergency management, public health, healthcare, corporate, and other clients.
- Educating clients on new application features to ensure effective planning, responsiveness, and recovery efforts from an emergency or incident.
- Serve as the lead point of contact for all client success matters. Identifying key decision makers and stakeholders and building and maintaining long-lasting and high-trust relationships with them.
- Build and strengthen the Juvare Community™ by educating clients in useful, inspirational, or exceptional client use of our solutions.
- Be the voice of the Client to Juvare by partnering with Product Management and Professional Services to ensure that client feedback is incorporated into new product and services offerings.
Skills and Qualifications:
- Must have WebEOC Administration experience for 5 + years
- Bachelor’s Degree required with a highly relevant major field of study to include emergency management, public health, and/or business.
- 5+ years of experience in emergency preparedness, emergency management, business continuity, or public health.
- A verifiable track record of working in teams to solve complex problems with a high degree of ambiguity and changing priorities.
- A demonstrable ability to effectively communicate with and present to a range of stakeholders.
- Prior experience in persuading clients to try new and better ways to solve existing challenges.
- Prior experience in responding to escalations with professionalism and client success in mind.
- Substantive experience in driving adoption of new software solutions or processes to a range of stakeholders.
- Superior attention to detail required.
- Previous work experience as a client success manager or equivalent preferred.
What we offer:
- Work on products that help the heroes fighting on the front lines of the emergency management situations (COVID-19 outbreak, Hurricanes, active shooters, etc)
- Company provided mobile phone plan
- Plus extra week of annual leave a year after 5 years’ of service
Additional Information:
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.”
Candidates may be required to undergo an SF-85 background check for certain government-related projects.
As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected]. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
Top Skills
What We Do
Juvare provides Enterprise Resilience Solutions for organizations to connect to the critical resources, data and mutual assistance they need to bounce forward stronger following incidents and planned events. Juvare is in 25 countries, 50 U.S. states and some U.S. territories, serving 3,500 U.S. hospitals and 30,000 healthcare facilities, and more than 50 federal U.S. agencies, 600 emergency management agencies and 80 corporations. Juvare has supported over 500,000 emergency response incidents annually.
For more information on Juvare, visit juvare.com, email [email protected] or call 866 200 0165.
Glassdoor: https://www.glassdoor.com/Overview/Working-at-Juvare-EI_IE2372316.11,17.htm
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