Client Success Manager

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About the role

Are you passionate about ensuring client success and driving impactful business growth in a fast-paced, dynamic environment?

We’re looking for a strategic, results-driven Client Success Manager to join our team and play a key role in delivering exceptional post-sales service and fostering long-term relationships with our clients.

In this role, you’ll be the trusted partner for clients, translating their objectives into actionable strategies that ensure successful campaign execution and drive growth and retention. You’ll collaborate closely with Sales and AdOps teams to ensure seamless delivery, continuously optimizing outcomes based on data-driven insights and client feedback.

Your responsibilities will include client satisfaction, revenue growth, and campaign success. As an advocate for our technology and solutions, you will help clients achieve their goals while promoting the value of our offerings.

You’ll work with cross-functional teams across Sydney, Singapore, and Europe, ensuring smooth campaign execution and contributing to long-term business growth.

Reporting directly to the Director of Customer Success, this hybrid role will be based out of our Melbourne office, where we foster a collaborative and creative work environment. We encourage team members to join us in the office at least two days a week to build stronger connections.

Why you will love this role

• Global Exposure: Collaborate with diverse teams across multiple regions, influencing success on a global scale.
• Meaningful Impact: Directly contribute to client retention, campaign optimization, and revenue growth, driving the long-term success of the business.
• Dynamic Challenges: Thrive in a fast-paced environment with endless opportunities to innovate, grow, and make a difference.

What you will be doing

• Own the post-sales process, acting as the main client contact from campaign activation to completion, ensuring a seamless experience from start to finish.
• Bridge the gap between Sales and AdOps, ensuring campaign setup, pacing, and optimization align with client needs and expectations.
• Monitor campaign performance and proactively report insights to clients, ensuring they understand results and identify opportunities for improvement.
• Ensure campaigns are activated on time and delivered successfully, working closely with AdOps to troubleshoot any issues and ensure smooth execution.
• Provide strategic recommendations to clients, helping them maximize campaign performance and achieve their business objectives.
• Maintain strong communication with internal and external stakeholders, fostering collaboration and ensuring client needs are consistently met.
• Drive rebooking and upselling opportunities, identifying growth potential within existing accounts to foster long-term business relationships.
• Implement data-driven retention strategies to strengthen client loyalty and promote continued success.
• Lead QBRs (Quarterly Business Reviews) and client workshops, showcasing the value of our solutions and how they can drive results for clients.
• Ensure clients have a deep understanding of our technology and offerings, empowering them to make informed decisions about their strategies.
• Support key client meetings by providing media recommendations and valuable insights that inform strategic decision-making.
• Develop best practice case studies that highlight successful campaigns and proven strategies to showcase our impact.
• Manage internal platforms and tools, ensuring data accuracy and smooth operational flow across teams.
• Stay updated on industry trends, competitor activity, and emerging technologies, using this knowledge to provide expert guidance to clients and internal teams.

What you will bring to Ogury

• Curious and detail-oriented, with a keen eye for data, problem-solving, and continuous improvement, you thrive in environments that require analytical thinking and a proactive approach.
• Possess strong client-facing skills, with the ability to confidently present solutions, manage objections, and build lasting relationships that contribute to business success.
• Resilient and adaptable, you perform well under pressure, confidently rolling up your sleeves to meet tight deadlines while maintaining focus on key priorities.
• With an analytical mindset, you are comfortable working with numbers and transforming insights into actionable recommendations that drive results.
• A true team player, you enjoy collaborating cross-functionally to drive collective success and contribute to achieving team goals.
• Industry-savvy, with a strong understanding of digital advertising, AdTech, and the mobile ecosystem, you stay ahead of industry trends and leverage that knowledge to inform strategies.
• Experienced in working within advertising agencies, AdTech companies, or Ad Networks, you bring relevant background knowledge that enhances your ability to succeed in this role.
• A general understanding of programmatic advertising, with a desire to learn more about programmatic buying and campaign optimization, is a plus.

Applications will close on April 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. 

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Flexibility in working hours and location

- Monthly health allowance

- Generous holiday and personal leave allowance, plus national and local holidays

- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us at [email protected]. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.