Client Success Manager

At KLAS, we are on a mission to improve the world’s healthcare. We hold accountable those who deliver healthcare services to meet the highest standards of healthcare providers globally.

As a Client Success Manager, you will play a crucial role in building and maintaining strong relationships with our clients. You will help them understand the experiences of healthcare providers with their services and guide them on how to improve. Your efforts will ensure our clients have an exceptional experience with KLAS, turning them into lifelong partners.

What You'll Do:

• Build and nurture strong relationships with executive-level contacts.
• Stay highly organized with client and KLAS tasks and communication.
• Manage an organized inflow and follow-through process.
• Engage with healthcare providers to gather insights on client performance.
• Clearly and professionally communicate KLAS insights to help clients improve.

What We're Looking For:

• Ability to communicate effectively with client executives, both in writing and verbally.
• Experience maintaining relationships with 30–40 clients.
• Exceptional organizational skills and responsiveness.
• Ability to collaborate with diverse individuals and personalities.
• A customer-first mentality.
• Skill in consuming information and presenting it in an easy-to-understand format.
• Flexibility and creativity in developing innovative processes.

Qualifications:

• 2–4 years of experience in collaborative account management or customer success.
• Basic understanding of sales processes and value propositions (this is not a sales position).
• Passion for our mission and a desire to make a difference.
• Bachelor’s degree in any field or equivalent experience.

If you are a self-driven, innovative thinker whose experience and characteristics align with our needs, we encourage you to apply by submitting your resume and cover letter.

Salary range starts at $65,000 annually. We offer top-tier benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more. KLAS Research has a hybrid work policy to allow team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as four full days expected in-office.
Candidates are encouraged to read this article prior to application: https://klasresearch.com/article/hiring-character-first/903
Why Join KLAS Research?
At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as four (4) full days expected in-office.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch twice a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.
EOE. Local candidates only