About Us:
We are a global community-driven organization experiencing significant growth, which introduces new challenges and opportunities for our team. InAllMedia is committed to delivering innovative solutions and exceptional service to our clients, particularly in the IT outsourcing industry. As we expand, we are seeking a highly skilled Client Success Manager to join our team, focusing on both operational excellence and sales development.
Position Overview:
The Client Success Manager will play a crucial role in managing and expanding our client portfolio, with a dual focus on operations and sales. This position is designed for a dynamic professional with a background in IT outsourcing companies, capable of handling operational escalations while driving business growth through strategic sales initiatives.
The role
Operations Management (30%):
Serve as the primary point of contact for operational escalations, ensuring the effective and timely resolution of complex client issues.
Maintain high standards of customer satisfaction by ensuring a seamless and professional service experience across all client interactions.
Collaborate with internal teams to ensure the smooth delivery of services, aligning client needs with operational capabilities.
Sales Development (70%):
Identify and capitalize on growth opportunities within existing house accounts through targeted cross-selling and upselling strategies.
Manage the full sales cycle for prospective clients, from initial identification and outreach to the successful closing of new accounts.
Transition newly acquired accounts into house accounts, implementing farming processes to ensure their continued development and growth.
Work closely with the sales and marketing teams to develop tailored proposals that meet the unique needs of each client.
Requirements:
Proven experience (3-5 years) in sales and/or operational management roles, with a strong preference for candidates with a background in IT outsourcing companies.
Exceptional communication and negotiation skills, with the ability to build and maintain strong client relationships.
Ability to multitask and prioritize effectively in high-pressure environments, ensuring both operational efficiency and sales success.
A results-oriented mindset, capable of working independently and collaboratively as part of a team.
Strong analytical skills, with the ability to identify and leverage market trends to drive business growth.
What We Do
In All Media is a cutting-edge technology and innovation consulting organization, facilitating digital transformation in multiple industries.
We have partnered with top-tier organizations such as NBCUniversal, Sony DADC, Aclara Technologies, and Dun & Bradstreet, among other leading companies worldwide. In All Media harnesses the collaborative synergy of all our international talent pool using Agile methodologies, to deliver excellence efficiently and with the utmost quality.
At In All Media, we believe in diversity and autonomy. Our new model brings together a global managed community, with experts guiding and managing talented engineers; working to bring together the best talent in the world, regardless of where they are. We are not only evolving in terms of technology, but also in terms of In All Media as a re-imagined technology consultancy in step with the Fourth Industrial Revolution.
Our community of 200+ experts and engineers are very motivated by different challenges in their field, and apply continuous learning to stay ahead of the curve in their expertise on new developments and innovative technologies.
Our delivery model is based on Agile, On-site, and Near Shore capabilities to maximize team integration and provide the best value to our clients. We partner holistically with our clients in the co-creation of services and products, and follow streamlined Agile processes throughout.
This makes In All Media a truly global company driven by a community of dedicated, talented individuals self-organizing into multi-disciplinary teams, producing the best possible output for our world-class clients.
We're hiring! Email us your CV: [email protected]
Contact Us: [email protected]
