Client Success Director

ABOUT US

At Vida, we help people get better — and we’re helping the healthcare system get better, too.

Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

As a Client Success Director at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” providing client delight and exceeding expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role needs strong communication and relationship building skills, as well as business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales and marketing, as well as external partners.

If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

Responsibilities:

• Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
• Own end-to-end client relationships from planning, launch, ongoing management and renewal.
• Be the storyteller of Vida’s mission, value propositions and impact through data and stories to both our clients and internal Vida team.
• Understand priorities among clients and key stakeholders.
• Uncover up-sell opportunities.
• Present analysis & make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Coordinate internally across various functions such as product, design, engineering, analytics, sales and marketing, to further Vida’s goals as well as success with the client.

Requirements:

• 7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry.
• Bachelor’s Degree at minimum.
• Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration/payer processes.
• Experience with managing large national/jumbo account and mid-market accounts.
• Experience with managing/coordinating with benefit consultants, medical and pharmacy benefit managers and other benefits ecosystem vendors.
• Strong problem-solving, written and verbal communication skills.
• Ability to develop and maintain leadership-level relationships internally and externally.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Drive operational readiness plans as it relates to implementation including project management, consensus building and solution development to address customizations/specs from client.
• Ability to manage multiple tasks and apply good judgment in resolving complicated issues.
• Comfortable with navigating ambiguity and have the ability to strategically prioritize.
• Must be able to think strategically and apply good business judgment.
• Organized and a team player.
• Proficient in the use of web and mobile technologies.
• Fluency in PowerPoint and Excel.
• Passionate about Vida’s mission.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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