Client Success Executive

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About the Role

Ogury is excited to expand its team and is seeking a Client Success Executive to join our growing Customer Success function, supporting client engagement and campaign management in the APAC region, based in Tokyo.

In this role, you will assist in the execution and coordination of campaigns while collaborating with internal Sales and AdOps teams.

This is a fantastic opportunity to gain experience in the digital advertising industry, build client relationships, and develop strategic problem-solving skills.

This role reports to the Director of Customer Success and will be based in our Tokyo office, where we encourage our team to join us in office at least 2 days per week (or more if you'd like!).

What you will do:

• Support the management of campaign lifecycles, including setup, monitoring, and post-campaign reporting, ensuring smooth execution and delivery.
• Address client inquiries and resolve basic troubleshooting issues related to campaigns.
• Maintain clear and consistent communication with your clients, acting as a trusted point of contact.
• Assist in preparing insights and reports using Ogury’s tools, helping to provide actionable data and storytelling to clients.
• Understand client objectives, KPIs, and industry trends specific to diverse clients, contributing to strategic recommendations in partnership with senior colleagues.
• Collaborate with cross-functional teams to deliver strong customer experiences, ensuring tasks are completed on time and with high attention to detail.
• Support team efforts in identifying opportunities for account growth and retention within the Japanese market.
• Stay informed on digital advertising and programmatic industry trends through training and mentorship opportunities.
• Assist in administrative tasks, including tracking campaign progress and maintaining up-to-date client records.

What you will bring to Ogury:

• Client-facing or customer service experience, ideally within advertising, marketing, or a similar field (internships or entry-level roles are welcome).
• A willingness to learn and develop expertise in digital advertising, programmatic, and mobile technology.
• Strong organizational skills with a keen attention to detail and a proactive attitude.
• Familiarity with Excel, PowerPoint, and Google Suite (or similar tools); willingness to develop advanced skills.
• A collaborative mindset with excellent communication and interpersonal skills, particularly in working with clients across various markets.
• A basic understanding or interest in data analytics and the ability to tell stories through insights.
• English language skills (both spoken and written) are a plus for collaboration across the APAC region and with global teams.
• Enthusiasm to contribute to team goals and grow within the role.

Applications will close on April 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. 

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- Competitive compensation package

- Flexible approach to working hours and location

- Medical plan coverage

- Generous holiday and leave allowance, in addition to national holidays

- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us at [email protected]. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.