Client Success Analyst, Employee Compliance

The Client Success Analyst is responsible for satisfying client inquiries and add-on services in a timely fashion with a bias for client care. They provide a high level of product and technical support to Employee Compliance solution clients.

This full-time position offers a strong career growth opportunity to develop valuable professional and client services skills working among an enthusiastic team in a hybrid format at one of Intapp’s US locations.

What you will do:

• Consultative Support: The Analyst is expected to fully learn the Employee Compliance product and implementations and will be responsible for offering client best practices and a consultative approach to ongoing client support.
• Client Education: Assist clients with questions regarding training, platform configuration, workflow, and new processes.
• Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service, and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients.
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients.
• Teamwork: The Analyst will collaborate with the Support, Product, and Services teams on behalf of solving client needs.

What you will need:

• Client Success or Technical/Product Support experience required.
• Strong Excel skills and competency with Windows OS and Microsoft Office suite required.
• An undergraduate business, computer science degree, or other related degree or experience.
• Strong written and verbal communication skills and be able to work effectively in partnership with clients.
• Superior troubleshooting, evaluative, and technical problem-solving abilities.
• Initiative-taking and strong work ethic with the creativity needed to solve problems.
• Willingness to roll up your sleeves to get the job done while contributing to the overall success of the company.
• Strong organizational skills and is an effective planner.
• Experience with SQL is a plus!

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus:
  • Generous Paid Time Off
  • Tuition reimbursement plan
  • Family Formation benefit offered by Carrot
  • Wellness programs and benefits provided by Modern Health
  • Paid volunteer time off and donation matching for the causes you care about
• Opportunities for personal growth and professional development supported by a community of talented professionals
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact and achieve your goals
• Open offices and kitchens stocked with beverages and snacks

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.