Client Solutions Associate - Surveys, San Francisco (Immediate start)

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Summary

Our Client Solutions team is the front line for finding the right experts for our clients. As a Client Solutions Associate on our surveys team, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts. 

This role is fast-paced and no day is the same. You will need to be hard-working, flexible, with strong client-facing communication skills. This is a client-facing role perfect for new graduates interested in a career in sale, customer success, management consulting, and investing. You will work closely with clients from some of the leading venture capital, growth equity, and management consulting firms in the world to translate their project specifications into powerful insights. 

You will be joining a fast-growing, extremely talented team. We are looking for candidates that are excited to face the successes and challenges of fast-growing business and are excited to continuously improve our product, service model, and solutions to better meet our clients' needs. 

Responsibilities

Though no day is the same as a CSA, you can expect the job to involve…

• Client-Expert Connections: You'll identify and match experts for quantitative research needs, creating, tracking, and monitoring survey projects to ensure high-quality outcomes and client satisfaction.
• Project Creation & Ownership: Manage projects from translating the project brief, recruiting the right experts, and managing client communications and updates. This involves recruiting experts through internal networks and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements.
• Project Performance Tracking: Monitor project response rates and expert engagement to drive successful research outcomes. Put on your "growth" hat and understand how your campaigns are performing at each stage in the funnel to continuously improve performance and client outcomes. 
• Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours platform, search, and capabilities. 

This role demands strategic thinking, strong communication skills, and a proactive approach to solving projects.

Qualifications

• You are not afraid of ambitious goals
• You are a great communicator
• You are an optimist with a growth mindset
• You thrive when you truly own something
• You are an independent problem-solver
• 0-2 years of professional work experience

Bonus Points

• Prior experience working at a startup
• Prior experience in a customer success role
• Strong understanding of various professional industries and roles

Our Benefits

• Competitive Salary & Stock Options
• Healthcare, dental, and vision coverage
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

Pay range: $72,000 – $85,000, based on seniority and relevant experience

This is a hybrid role, in our San Francisco office 3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!