Client Services Specialist

Client Services Specialist
Tempe, AZ (On-Site)

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for  expansion including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

We are seeking a dynamic and results-driven Client Services Specialist to join our Buyer Engagement team. As a Specialist, your primary focus will be  engaging and cultivating relationships with a diverse range of buyers, predominantly dealerships, to drive vehicle sales through our ADESA platforms. Your expertise will be pivotal in sustaining and enhancing buyer relationships, ensuring customer satisfaction, and maximizing sales opportunities within the wholesale automotive marketplace.

Responsibilities

• Proactively engage with a diverse portfolio of buyers, primarily dealerships, to encourage active participation and vehicle purchases on ADESA platforms.
• Develop and maintain strong relationships with buyers at varying levels, understanding their unique needs and preferences to tailor engagement strategies effectively.
• Address buyer inquiries, concerns, and challenges promptly, working collaboratively with internal teams to find effective solutions.
• Identify and prioritize at-risk buyers, strategically prioritizing their support to mitigate potential challenges and ensure a sustainable relationship.
• Collaborate with the sales and marketing teams to promote upcoming auctions, targeted sales events, and promotional campaigns to buyers, boosting their interest and participation.
• Provide timely feedback and insights to internal teams based on buyer interactions, market trends, and competitive intelligence.
• Effectively utilize customer relationship management (CRM) tools and systems to track buyer interactions, manage leads, and report on performance metrics.
• Meet and exceed monthly Key Performance Indicators (KPIs) including unique buyers, activity/calls, volume purchased, and talk time.

Qualifications

• High school diploma or equivalent required
• Minimum of 3 years of relevant experience in account management, sales, or customer relationship management within the automotive industry or a related field
• Proven track record of successfully engaging buyers, cultivating relationships, and driving sales in a fast-paced, competitive environment
• Excellent verbal and written communication skills, with the ability to build rapport with and influence effectively with internal and external stakeholders
• Strong problem-solving abilities, with a customer-centric approach to addressing challenges and finding solutions
• Confidentiality and integrity while handling sensitive information
• Self-motivated, results-oriented, and able to thrive in a team-oriented environment
• Proficiency with computer systems and applications

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.