Client Services Representative, 12-month contract.

Challenger Limited is an ASX-listed investment management firm managing $131 billion in assets (as at 31 December 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Join us as a Client Services Representative in our Customer Contact Centre – Multiple Roles

• A fantastic opportunity to gain a deeper understanding of financial services and be involved in meaningful customer interactions that will challenge you and enrich your career path.
• You will be working in a supportive, team-based inbound Contact Centre and have exposure to all aspects of the company.
• Our Contact Centre work flexibly in our Sydney CBD offices, after onboarding you will spend 3 days a week in the office (with additional days as required).
• This Client Services role within our Customer Contact Centre is available for an initial period of 12 months.

About the team:

Our Customer Contact Centre team are talented and passionate in delivering leading customer service. We work in a collaborative team environment, and we each play a vital role to the wider business, often assisting internal business units meet our customer needs through the Voice of Customer and Adviser.

We offer the opportunity for a broad career experience and value people who are inquisitive and driven to make a difference, with a customer focus.

The team environment is rich in culture and one in which each team member is valued and has a voice to influence change and make a meaningful impact on our customers. 

Our Leaders are invested in the development of their people and thrive in being able to enrich the skill, experience and capabilities within the team, with regular check-ins and training guaranteed.

About the role:

Our Customer Contact Centre sits within the Retail Customer Services Team, a team that is diverse in experience and invested in making a difference.  This is a fantastic opportunity for someone who is an authentic customer service champion.

To be successful in this role, doing nothing won’t get rewarded, we encourage our people to challenge what is possible every day. 

The ideal candidate must be able demonstrate at interview intermediate proficiency to the outlined core role responsibilities, with a growth and adaptable mindset.

Core role responsibilities:

• Provide world-class customer service through the channels our customers contact us (phone, email and customer appointments).
• Take ownership of customer enquiries and be able to resolve customer interactions efficiently and effectively.
• Adjust to changing processes, policies, and customer needs as they arise with ease.
• Continuously seek to understand customer needs and proactively stays informed about our products and services as part of own growth development.
• Use information to analyse and provide well-considered options to address a problem or identify opportunities to improve the customer experience.
• Make quality and timely decisions that supports our customer interactions.
• Maintain a positive outlook and calm disposition when challenging situations arise.
• Proactively address customer needs and takes initiative to improve service delivery and customer outcomes.
• Work towards positive outcomes for both the customer and the company.
• Empower customers by proactively providing them with the tools and information to self-serve.
• Provide constructive feedback that improves processes that enhance the customer and team experience.

What you’ll need:

• You will ideally have studied in a finance related discipline.
• 12 months customer service experience (not limited to financial services).
• Be able to demonstrate at interview intermediate to advanced core role capabilities
• Confident and professional written communication skills.
• Strong active-listening and verbal-communication skills.
• Sound computer Literacy and the ability to work with multiple applications.
• Great attention to detail, you’ll pride yourself on your accuracy.
• Demonstrated success working in a team.
• Awareness of customer service principles and practices.
• Ability to multitask and manage time effectively.
• An understanding of retirement investment products in the Australian market would be highly regarded.
• RG146 preferred.

Additional information:

At Challenger, we support your growth and development, offering flexibility and a culture that values your unique contributions. You’ll be part of a supportive investment team that encourages learning, innovation, and making a real impact.

If you’re excited about using your skills to drive positive change, we’d love to hear from you.

Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.  At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment including.  

Visit our benefits page for more information –

https://www.challenger.com.au/about-us/careers/our-benefits

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We value inclusion and diversity of thought, promote flexible working practices so our people can integrate their work and personal lives, and are proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality.

We believe in bringing your authentic self and a belonging in our culture. We are prideful in participating in the Australian Workplace Equality Index (AWEI) as a national benchmark on LGBTQ+ workplace inclusion and best practice in Australia. We offer the opportunity for a broad career experience and value people who are inquisitive and rigorous and are driven to make a difference.

Job type:

Max Term (Fixed Term)

Posting Close Date :

02/05/2025