Client Services Project Manager

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Sabre Hospitality Customer Projects teams are squarely focused on top-line revenue growth by driving implementation throughput up, and driving down implementation duration, as part of customer onboarding and ongoing customer business growth. These teams are high-performing and have achieved a great deal of success with migrating thousands of customers to Sabre's platform. This team is undoubtedly industry-leading, and we are looking for a high performing individual to expand on the team's track record of execution and growth.

Role and Responsibilities

The position will independently handle a high volume of small and mid-size customer delivery projects quickly and effectively. Key responsibilities, include coordinating activities and timelines with internal teams, customers, and third-party vendors, assisting customers in the onboarding process and initial setup of the systems. The candidate will manage multiple projects from planning through implementation, acting as the main customer contact, identifying risks, and implementing mitigation strategies. The candidate have experience in the hospitality distribution industry, project management skills, and be passionate about customer service. Additional duties involve maintaining project documentation and contributing to the improvement of service delivery. Success in this role requires high personal effectiveness, relationship-building skills, and the ability to work well under pressure and tight timelines.

KEY RESPONSIBILITIES

• Project Management / Delivery of Sabre products/services to hotels or chains within customer goals and shortening time to value.

• Develop project plans, including scope, objectives, timelines, and resource allocation.

• Lead and coordinate project teams, ensuring effective communication and collaboration among all members with internal teams, customers, and third-party vendors.

• Maintain thorough project documentation, including plans, reports, and records of meetings and decisions.

• Identify potential risks and issues, and develop mitigation strategies to minimize their impact on the project.

• Monitor project progress, ensure milestones are met, and adjust schedules as necessary to keep the project on track.

• Provide regular updates to stakeholders and team members, and facilitate clear and effective communication throughout the project.

• Serve as the main point of contact for customers and internal teams from contract signature to successful implementation.

• Oversee the project completion process, ensure all objectives are met, and conduct post-project evaluations to capture lessons learned and handover to support/account teams.

• Become a Subject Matter Expert (SME) for assigned internal projects.

JOB REQUIREMENTS:

• Advanced level of English both verbal and written

• Strong written and verbal communication skills plus outstanding interpersonal skills 

• Minimum of 3+ years of broad experience managing customer implementations.

• Demonstrated basic experience in project management principles, practices and procedures.

• Self-initiated and exhibit high levels of personal effectiveness.

• Build strong relationships and work well under pressure and tight timelines.

• Attention to detail and impeccable follow through 

• Ability to work flexible hours and with a variety of cultures

• Experience with the hospitality CRS system is a plus

• PMP certified would be valued

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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