DATAMARK, Inc. is seeking a dedicated and experienced Relationship Manager to join our team. This pivotal role is centered on nurturing and expanding relationships with our existing clients, ensuring their needs are met while driving business growth for the company. As a Relationship Manager, you will serve as the primary point of contact for assigned accounts, providing ongoing support and strategic guidance.
Your responsibilities will include conducting regular check-ins with clients, identifying opportunities for upselling products and services, and collaborating with internal teams to deliver exceptional service. You will also analyze client feedback and market trends to provide actionable insights that enhance client satisfaction and retention.
The salary for this role is budgeted at $70,000 annually.
Responsibilities
- Develop and maintain strong relationships with key client stakeholders.
- Conduct regular client meetings to assess satisfaction and identify opportunities for growth.
- Collaborate with internal teams to ensure timely and effective delivery of services.
- Analyze client feedback and market trends to inform strategy and drive improvements.
- Prepare and present reports on client performance and growth opportunities.
- Participate in contract renewals and negotiations.
- Bachelor's degree in business, marketing, or a related field.
- At least 2 years of B2B experience: directly interacting with customers or an equivalent combination of sales and operations experience.
- Contact Center operations knowledge
- Proven experience in account management or relationship management, ideally in a BPO or service-oriented industry.
- Strong interpersonal and communication skills, with the ability to build relationships at all levels.
- Excellent problem-solving and analytical abilities.
- Ability to work independently while collaborating effectively within a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel occasionally for client meetings and events. (Up to 20%)
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long-Term Disability
- Training & Development
- Wellness Resources
- $70,000/annually
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
.png)
.jpg)
