Client Services Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Services Manager

What does a successful Client Service Manager do?

A successful Client Service Manager plays a crucial role in ensuring that clients receive exceptional service and support. Here’s an overview of what such a professional typically does and the skills required:

What you will do:

• Customer Support: Provide independent support to major customers, assisting them in day-to-day operations and developing long-term collaboration.

• Communication Management: Act as the primary point of contact for customers, especially during disruptions, in coordination with internal IT incident teams.

• Project Management: Guide customer projects from initiation to implementation, ensuring effective execution and alignment with client needs.

• Documentation: Maintain customer-specific logs for actions and issues, and prepare for and conduct regular meetings, both virtual and in-person, to discuss progress and feedback.

• Enhancing Satisfaction: Aim to increase customer referrals by delivering exceptional services and strategic solutions.

• Process Improvement: Control and enhance processes to prevent disruptions, working collaboratively with IT and operations teams.

• On-Call Duties: Participate in rotating on-call support as required.

• Incident Management: Manage incident tickets when issues arise.

Collaboration:

The Client Service Manager will collaborate closely with:

• Customers

• IT operations

• Operations teams

• Relationship management and sales teams

• Client Services across EMEA

What you will need to have:

• Experience: Previous experience in a client-facing role is essential.

• Relationship Development: Ability to build and nurture strong relationships with clients.

• Problem-Solving & Negotiation: Strong skills to address challenges and negotiate solutions effectively.

• Technical Proficiency: Good PC skills, particularly with MS Office applications.

• Language Skills: Proficiency in English.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.