Job Description
Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!
Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.
Why AMN Healthcare? Because You Deserve the Best:
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Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
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SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
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Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
Summary
The Client Services Operations Lead is the mid-level position for client services. The lead will assist with the Job order process under the direction of a Client Services Manager, gain understanding of the VMS technologies, becoming a SME in at least one of the technologies used by AMN Healthcare
Job Duties:
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Use of the AMN Vendor Management Service (VMS) Technologies used (currently 3)
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Job Order Management: Post, Fill, Cancel, offer extensions at the direction of the client (based on service level offering)
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Confirmation Management; adjustments to bill rate and start/end dates of contract, send welcome letters
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Respond to Supplier, internal and customer inquiries in a timely manner utilizing customer focus techniques and clear communication to educate on process and resolve issues.
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Staff profile management: prescreen candidates, virtual interview management, set up interviews with client, decline and reject staff profile submissions Collaborate with Billing/Accounts Receivable team members to share workload to ensure achievement of team deadlines and deliverables and ensure time is approved timely without revenue leakage.
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Run Client reports (scheduled or on demand) Create Customer Support tickets using Salesforce for technical support with Supplier additions, building additional units or facilities, etc.
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A Subject Matter Expert (SME) in at least one of the VMS technologies.
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Understanding processes and bringing ideas to the team new process efficiencies
Key Skills
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Excellent written and verbal communication skills
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Customer service oriented
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Detail-oriented
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Proficiency in Microsoft Office
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Customer focus, accuracy, timeliness, compliance with policies, high productivity volume, composure, drive for results, ethics & integrity, innovation & creativity, listening, problem solving, time management, manage change.
Qualifications
Education & Years of Experience
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High School Diploma/GED plus 5-7 years of work experience
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.
Pay Rate$24.50 - $29.25 Hourly
Final pay rate is dependent on experience, training, education, and location.
This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.
What We Do
AMN Healthcare is the leader and innovator in total talent solutions for healthcare organizations across the nation. The Company provides access to the most comprehensive network of quality healthcare professionals through its innovative recruitment strategies and breadth of career opportunities. With insights and expertise, AMN Healthcare helps providers optimize their workforce to successfully reduce complexity, increase efficiency and improve patient outcomes. AMN total talent solutions include managed services programs, clinical and interim healthcare leaders, temporary staffing, executive search solutions, vendor management systems, recruitment process outsourcing, predictive modeling, language interpretation services, revenue cycle solutions, credentialing and other services. Clients include acute-care hospitals, community health centers and clinics, physician practice groups, retail and urgent care centers, home health facilities, schools and many other healthcare settings. AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.
