Client Services Coordinator II

JOB DESCRIPTION
UL Solutions is seeking a Client Services Coordinator II to join our team i n Canton, MA . This hybrid role requires working on-site three days per week. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and external communication channels remain open, and processes for handling work and generating technical reports are optimized. Working under general direction and established policies, you will interact with UL team members and clients to ensure smooth operations and client satisfaction.
Key Responsibilities:

• Organize and process incoming client samples and maintain accurate records.
• Address and resolve sample receipt issues with clients promptly.
• Communicate project timelines and updates to clients.
• Prepare and finalize reports for assigned client accounts.
• Collaborate with the program team to meet project deadlines.
• Adhere to the UL Solutions Code of Conduct and follow all physical and digital security protocols.

RESPONSIBILITIES

• Required: High School Diploma or equivalent, plus one year of directly related experience.
• Required: Ability to use judgment in technical, client services, and management issues.
• Required: Effective computer and communication skills, written and verbal.
• Required: Experience with Microsoft Word, Excel, and Access.

QUALIFICATIONS

• Diploma or equivalent, plus one year of directly related experience.
• Fresh graduate is also considered.
• Client Services experience is a plus.
• Ability to use judgment in technical, client services, and management issues.
• Effective computer and communication skills, written and verbal.
• Experience with MSWord, Excel, and Access.

Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best. Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
Curious? Find out more about what drives us.
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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We abide by the highest ethical standards to ensure that not only are the products themselves safe, but the supply chains are using ethically and sustainably sourced materials. We build close relationships with our customers, providing advice and expertise to make sure they're delivering safe products that meet the latest requirements and manufacturing them fairly. Join our team and make your mark on products that shape people's lives.