Client Service Specialist IV

Job Description
Are you ready to make an impact in the world of device fulfillment?
As a Device Fulfillment Specialist in Healthcare Payments department, you will be responsible for maintaining the accuracy of customer information and ensuring that devices are properly documented and shipped during the onboarding process and for future device project needs. Your attention to detail, disciplined follow-up procedures, and ability to absorb and maintain knowledge of processes will be key to your success. You will need to understand InstaMed's standard operating procedures to effectively complete research and billing tasks. You will assist in identifying, assessing, and resolving complex issues, escalating when necessary. Effective internal communication and teamwork are essential.
Job Responsibilities:

• Assist with processes and procedures related to device fulfillment and inventory management.
• Receive, document, and stock incoming inventory shipments.
• Retrieve, pack, and ship outgoing customer orders.
• Facilitate communications with device manufacturers.
• Manage and prioritize daily work queue to provide the best possible customer experience.
• Investigate open issues using available resources and collaborate with internal stakeholders to resolve them.
• Research and analyze various customer data points to facilitate outreach and resolution.
• Coordinate with internal team members to ensure all requirements are completed appropriately.
• Communicate relevant information, such as updates and timelines, to customers and internal team members.
• Document progress and next steps for internal transparency.
• Perform any other duties applicable to the position.

Required Qualifications, Capabilities, and Skills:

• Proficiency with typing, computer, and Microsoft Office - Word and Excel.
• Strong organizational and time management skills.
• Strong attention to detail.
• Sound judgment.
• Ability to lift 25lb - 40lb boxes.

Preferred Qualifications, Capabilities, and Skills:

• Experience in supply chain, inventory management, and logistics.
• Experience with Salesforce or knowledge of the healthcare and/or financial industry.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.