Client Security Strategy Director | Remote US

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

The Director of Client Security Strategy is responsible for driving strategic security initiatives, customer engagement, and cybersecurity services success. This role requires a deep understanding of cybersecurity operations, customer advocacy, and strategic business alignment to help organizations optimize their security posture. The Director will collaborate with clients, executive leadership, and technical teams to develop security strategies, improve customer adoption, and enhance product-market alignment. Additionally, this role includes public speaking, cybersecurity evangelism, and leading go-to-market (GTM) initiatives to strengthen brand presence and community engagement.

What You'll Do

• Lead cybersecurity strategy development, helping customers align their security goals with business objectives.
• Build and manage a high-impact customer success program, ensuring seamless onboarding, engagement, and retention.
• Act as a trusted security advisor for customers, guiding them on threat intelligence, risk management, and proactive security measures.
• Develop and execute go-to-market (GTM) strategies for cybersecurity products, ensuring alignment with customer needs.
• Drive customer education, security enablement, and best practice adoption to maximize value from cybersecurity solutions.
• Oversee customer feedback loops, working with product, sales, and marketing teams to refine offerings based on market demands.
• Provide executive-level security briefings, helping leadership teams understand cybersecurity risks and defenses.
• Act as an industry thought leader, delivering presentations, blogs, and community-driven outreach efforts.
• Establish key performance indicators (KPIs) to measure customer success and cybersecurity program effectiveness.
• Foster collaboration between security operations, product teams, and customer success teams to enhance security outcomes.

What You'll Bring

• 10+ years in cybersecurity, strategy, or customer success leadership roles.
• Strong experience in customer security advisory, threat intelligence, and product security strategy.
• Proven track record in leading customer success initiatives and driving product adoption.
• Experience with executive engagement, thought leadership, and security enablement programs.
• Strategic Leadership & Advisory: Ability to develop, communicate, and execute cybersecurity strategies for organizations.
• Customer Success & Engagement: Proven expertise in driving customer satisfaction, security adoption, and retention.
• Threat Intelligence & Risk Management: Strong knowledge of cybersecurity frameworks, risk assessments, and security operations.
• Public Speaking & Cybersecurity Evangelism: Experience in conference presentations, blogging, and community engagement.
• Go-To-Market Strategy & Product Success: Ability to align cybersecurity solutions with market demands and customer needs.
• Executive-Level Communication: Skilled in translating complex security concepts into actionable business insights.
• Relevant certifications such as CISSP, CISM, CCSP, OSCP, or equivalent experience.

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at [email protected].