Client Retention Specialist

Drive growth at one of the fastest-growing companies in America

Hi, I’m Faiza—the Hiring manager. 

If you look at my LinkedIn - you’ll notice I’ve hopped around at the same company. This was because I asked my manager to help me figure out what I liked and what I was good at. After 3 years of that, I've found myself at an interesting spot.

When I say interesting, I mean I’m f******

See, I learned I love tackling things no one on the team has cracked yet. I vaguely knew leading the Account Retention initiative (yes, also something no one had built yet) would be challenging when I signed up for it. My manager warned me not to romanticize it.

But I did and here I am. Sue me.

To be fair, I don’t hate the job. I still love the challenge. In the past year, I’ve learned so much, and I’m genuinely excited to keep figuring it out. But yeah—it’s hard. I’ve had more “??????” moments than I can count.

Over time, though, I’ve learned that it’s not about immediate wins. It’s about showing up, giving it a fair shot, and making what feels like microscopic progress but progress nonetheless. 

If you’re a little crazy like me and think this sounds amazing instead of miserable, please apply! I can’t promise instant satisfaction, but if this is a good fit, I can promise you a meaningful, fulfilling career where you develop a skillset so diverse that people ask, “What do you actually do for a living?”

Here’s more about the role:

Fresh Prints is an NYC-based custom apparel startup, experiencing 60% growth Y/Y. As a Client Retention Specialist, you’ll join a team driving the growth of our $40 million business by retaining high-value accounts at scale. 

You’ll grow as Fresh Prints grows. You’ll get all the time and support you need to learn a lot, develop professionally, and have a significant impact. 

Description of the Role

• Collaborate with graphic designers, marketing, and content teams to write on-brand copy for our collegiate and corporate clientele 
• Analyze sales data, comms, and customer behavior to come up with retention marketing strategies and execution plans
• Execute on cross-functional retention marketing work along with sales, and other marketing team members to ensure successful account retention per campaign
• Analyze the impact of retention campaigns and initiatives and apply findings to future campaigns
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value to

Requirements

• 1-2 years of work experience (client-facing and analytical roles preferred)
• Fluency in English 
• Comfortable collaborating with the broader team
• Comfortable working in an Agile marketing structure
• Excellent communication skills
• Strong time management & prioritization skills
• Self-motivated and excited to work on different projects

Personal Attributes 

• Proactive. You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Monthly base pay: $700-$1000
• Night shift allowance: $40
• Health insurance reimbursement
• The opportunity to learn a lot rapidly 
• Working with a talented and busy team dedicated to building a business together

Details

• Work from Home setup
• Monday to Friday
• This is a salaried role, not an hourly role. To help coordinate across time zones of different teams, we ask that you be available for any meetings from 3:00 PM to 12:00 AM Philippine Standard Time 

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.