Client Relationship Manager

RESPONSIBILITES

• Act as the primary operations escalation point for all assigned client accounts, both internally and externally.

• Partner with sales to grow the existing business and actively participate in the client’s growth strategy to identify and support new business growth.

• Build a reputation with clients as a trustworthy partner for their research needs and provide consultation accordingly. Champion project best practices (e.g., start-to-end process, survey review, programming flow, data review, methodology, working knowledge of client lists) with client teams. Act as a partner for research-savvy groups or an extension of those groups for less research-experienced clients.

• Manage and own the outcomes of market research projects from commissioning to invoicing. Exceed client expectations through flawless delivery, using good judgment on the degree of involvement based on strategic/critical value.

• Review medium to complex questionnaires to support research best practices and survey design.

• Make appropriate sampling methodology recommendations and provide guidance to achieve client objectives.

• Lead high visibility/complex projects.

• Lead client kick-off calls where appropriate.

• Coordinate internal resources for project support.

• Provide guidance and troubleshoot project delivery challenges.

• Foster collaboration through mutual trust and respect with clients, sales, professional services, and the delivery team to continuously improve results on the project and account level.

• Work closely with internal functional teams and coordinate closely on developing consistent processes for all managed accounts to ensure the best possible service, tailored to specific customer needs.

• Mentor and help develop employees by providing world-class training for team members in a rapidly changing environment, including upholding client standards, questionnaire design, research methodologies, data quality, reporting, and tools.

• Work collaboratively with the product, panel, programming, and technology teams to meet the company’s larger goals while keeping in mind the primary goals for your department/function.

• Improve the transfer of knowledge within and across teams, including taking the lead in organizing knowledge transfer initiatives and training for the team and/or company.

SKILLS AND ATTRIBUTES

• Knowledge of technical discipline and work processes.

• Provides investigative, analytic or diagnostic services that affect a wide range of the unit’s activities and suggests improvements

• Has good understanding of roles of the relevant functional groups within own area

• Requires extensive training and experience to resolve a wide range of issues.

EDUCATION AND EXPERIENCE

• At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
• 5+ years of experience in business environment.

• 5+ years project management experience.

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data. 

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