Client Relationship On-Field Representative

Client Relationship On-Field Representative

Do you share our DNA? - A passion for technology, disruptive spirit and desire to change the world of payments.  If you’re passionate about forging strong client relationships, thrive in dynamic, on-field environments, possess a knack for connecting with people along with a desire to work with one of Europe's leading digital payments companies, click apply..! 

Why should I apply?  

• Opportunity to develop your career and skills within payments, merchant acquiring; 

• Become an industry expert with one of Europe’s leading AI driven digital payments companies; 

• Help shape the future of a fast growing highly innovative and growing brand.   

Why Viva.com?

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities:

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in Bulgarian with business level English.

What’s in it for you?

• 🌟 Comprehensive training and ongoing mentorship from industry experts.
• 🔄 A dynamic and exciting work environment where no two days are the same.
• 📈 Real career advancement opportunities – grow with us!
• 💰 A competitive compensation package with performance-driven rewards.

Are you ready to kick-start your career?

Your future starts NOW – join us and make it happen!