"I can succeed as an Institutional Client Relations Manager at Capital Group."
As our Client Relations Manager working within the Institutional Client Service Group, you will be a “player/coach” with two key areas of focus on team management and account management. You will provide leadership to build effective teams through a high degree of influence, communication, and drive for results. You will focus on current and future planning based on business needs and initiatives set forth by the Europe & Asia Client Group (EACG).
Externally representing Capital Group with the goal of delivering a superior client service experience, you will partner with cross-functional client relationship teams within the EACG organization to proactively service institutional clients. This includes delivering a comprehensive client experience by meeting client needs, leading client meetings, and providing an in-depth understanding of industry, organizational and operational topics.
Your primary focus will be on retaining and growing our overall relationships with the institutional clients. You will ensure excellent client experience for all aspects of client servicing support and reporting. Setting the tone by modeling Capital’s core values, you will help build, develop, and maintain a strong effective team in driving the business forward.
"I am the person Capital Group is looking for."
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You have a minimum of 15 years of institutional client service experience in client facing roles within the Asset Management industry, and at least 8 years in a people management capacity.
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Proficiency in Chinese language (Cantonese and/or Mandarin) both spoken and written is preferred.
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You have solid experiences in building effective teams, and driving engagement across diverse group of people, skills and perspectives in achieving common goals.
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You have a track record of delivering customer-centric solutions and building strong customer relationships.
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You have effective communication skills that conveys a clean understanding of the unique needs of different audiences.
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You have flexibility to travel.
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You have experience managing complexity, balancing multiple stakeholders and building networks inside and outside the organization.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
What We Do
Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors.
Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing.
*** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group. You can also contact [email protected] to verify a job opportunity. ***
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