JOB DESCRIPTION
- Serve as overall internal knowledge base and pivotal point of contact for all matters related to assigned client.
- Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
- Accountable for Program Service, maintenance, and health of program, QBR Leads client/lab/vendor onboardings and trainings.
- Serve as primary point of contact between Client Program Team and clients, leading engagements between the client and other UL teams.
- Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
- Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
- Lead client discussions related to their testing, audits, inspections and other service needs and program development, onboarding and delivery.
- Support quarterly business reviews, corrective action plans, and client projects.
- Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
- Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
QUALIFICATIONS
- University degree (Equivalent to a Bachelors Degree) in a related discipline plus eight years of directly related experience.
- Familiarity with testing, audits and inspections within the TIC industry.
- Demonstrated ability to keep multiple projects on schedule.
- Demonstrated ability to successfully manage complex client programs.
- Ability to serve as liaison between sales, marketing, client services and operations fulfillment functions by applying knowledge of UL services, policies and procedures.
- Demonstrated computer literacy and ability to use company databases.
- Excellent problem-solving and negotiation skills.
- Demonstrated ability to successfully interface with customers of all levels.
What we offer:
We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $90,000. to $105,000. and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 8/18/2025.
Learn More:
Curious? To learn more about us and the work we do, visit our company page www.UL.com
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What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
