Client Operations Manager

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

At Kepler, we know our people are our most valuable asset! We’re looking for a Manager to join our Client Operations team. As Manager, you will be an integral player in the success of a growing business. This person will support management of our client contract & revenue forecasting process across our North American clients. The Client Operations Manager acts as a key liaison between many of Kepler’s internal teams, including Legal, Finance, HR, Client Solutions, Creative and Technology Services.

What You Will Do:

• Manage contract requests via standard operating process, liaising with Legal and client-facing teams to ensure contracts meet commercial & legal requirements
• Track contract & scope of work details in internal tracking systems, including resource management system and department forecasting spreadsheets
• Build relationships with Kepler senior leadership and key members of various practice areas across the agency
• Act as an intermediary between clients and Kepler’s finance and legal teams, building relationships with respective client leadership and procurement teams
• Support annual scope and staffing conversations, crafting solutions that meet client needs and Kepler profitability targets
• Partner with operations & finance teams to manage revenue forecasts, manage client P&Ls, and navigate financial or legal audits
• Responsible for weekly, monthly, quarterly reporting to our leadership teams.
• Leveraging business intelligence tools to manage revenue and profitability data to provide insights for decision-making.
• Provide support on new business proposals, as needed
• Support rollout, process and consistent operations of core systems and tools

What you’ll bring:

• 3-5+ years of experience in advertising account, new business, client finance/analyst or agency operations role
• Proven intermediate to advanced expertise with Google suite (docs, sheets, slides) for data analysis and designing SOPs, trainings, and reference materials
• Experience in supporting contract negotiations and revenue tracking
• The ability to handle confidential and sensitive information with discretion
• Excellent attention to detail and organizational skills – you’re an analytical person but willing to embrace a role that requires a mixture of art and science
• Strong verbal and written communication skills in support of our employees
• Ability to work proactively, juggle multiple priorities, and pay strong attention to detail

What we’d love to see:

• Experience with digital media and agency operational processes
• Entrepreneurial spirit, not afraid to tackle new problems or brainstorm creative solutions to client challenges
• Cross-functional leadership, able to work across peers and company leaders to craft solutions to resourcing challenges and seamlessly manage these to completion
• A passion to learn and gain new skills, curiosity is a part of your DNA!

Transparency is fundamental to Kepler’s culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler’s growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing.

Total Compensation:

• Base Salary: $85,000 - $105,000
• Target Annualized Discretionary Bonus: 5% ($4,250 - $5,250)
• Target Total Cash: $89,250 - $110,250

Benefits:

• Healthcare/Dental/Vision
• Unlimited PTO
• Group RRSP Contributions
• $75/mo Wellness Stipend
• $100/mo Mobile Phone Stipend
• $50/mo Internet Stipend
• $500/yr Annual Learning Stipend
• $2,000/yr Annual Tuition Stipend
• One-time $200 New Hire Home Office Equipment Stipend
• Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave
• Annual Work From Anywhere 4 weeks per year

Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others. 

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