Client Operations Leader

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Client Operations Leaders (COL) are the people who design our future. As a COL, you’ll own and be fully responsible for key service relationships with our clients, inspired by your deep understanding of the ways NCRV is making every day easier. You’ll also mentor team members, giving them opportunities to cross-sell our products so that our customers have everything they need to stay relevant and in-demand.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Own many important service relationships and drive them forward. How are we fulfilling our promises? Have we met our customers’ (and their customers’) needs? You tell us. Thought leadership is your specialty.

• Your technical and industry expertise give you a big-picture view—which is going to come in handy when you and your team cultivate new and existing customer accounts. Delivering incredible service (and exceptional experiences) is what sets NCR apart, and keeps us growing.

• Be a subject matter expert who owns projects (and their success) from start to finish. As an Account Support Manager with NCR, you’ll notice patterns others don’t and figure out how to solve challenges before they become problems.

• Lead projects as a manager, and totally understand the many details of our customer accounts. You’ll aide in closing sales by using sales resources (such as Services Sales Consultants, Network Sales Consultants, and Solution Sales Specialists), and work on proposals to earn us additional business.

• Develop your own tools to report on your multiple, ongoing projects. On a regular basis, you’ll check in with clients to make sure we’re meeting their needs, from overall service quality to the fine print of policies and procedures—with the goal of bringing more exceptional experiences to people across the globe.

• Provide thoughtful recommendations for procedures, processes, and product improvements. (It’s probably good to know the Six Sigma method, too, because we use it to eliminate manufacturing defects.)

• Review the quality of the help we provide to our customers by attending vendor and customer meetings. As necessary, you’ll coordinate additional trainings, or propose process changes. We may even need you to step into supervisory responsibilities for account support resources.

• Never be bored. Based on what our customers need, your daily job responsibilities may shift and change. Depending on which accounts you work on, you might travel, too. And, because the world is changing fast, we make sure your knowledge and skills are always fresh through training and development opportunities.

PEOPLE DESCRIBE YOU AS:

• A brilliant analyst. You’re a critical—and independent—thinker who is constantly considering what’s going on around you. We like that.

• A people person who’s a natural at managing relationships.

• A leader who brings others together to improve things that aren’t working.

• Fluid, sharp, and uncannily balanced. You exude calm while working hard and fast, and step up to get issues resolved.

REQUIRED SKILLS:

• Working Knowledge of NCR Hardware and Software products

• At least 8+ years of experience in project management, relationship management and sales support

• Encyclopedic knowledge of Microsoft Office Suite.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”