Client Onboard Specialist (Trainer)

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

Join FareHarbor’s Onboarding Team based out of the Denver, CO office and make a lasting impact by guiding new clients through their transition to our platform! We’re looking for an enthusiastic and articulate communicator who thrives in a collaborative environment and loves building relationships.

As a Client Onboarding Specialist, you’ll empower clients to confidently use FareHarbor by providing personalized training and ongoing support. Your role is essential in ensuring our clients feel equipped, informed, and ready to succeed with FareHarbor.

What you’ll do here:

• Guide new clients through training sessions, teaching them to confidently navigate the FareHarbor dashboard.
• Ensure a smooth transition from onboarding to full implementation, creating a seamless client experience.
• Collaborate closely with Sales and Account Management teams to align on client needs and expectations.
• Contribute to team and cross-departmental initiatives, bringing fresh ideas and solutions to the table.
• Master the FareHarbor platform and stay up-to-date with new features and updates.
• Develop, refine, and implement standard operating procedures to enhance efficiency and client satisfaction.
• Deliver exceptional customer service in every interaction, ensuring clients feel supported and valued.

Requirements:

• Authorization to work in the United States.
• Proven ability to multitask and manage priorities across multiple projects effectively.
• Strong collaborator who works well with others to achieve shared goals.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Critical thinker and problem solver who thrives in fast-paced environments.
• Skilled at building meaningful relationships and fostering trust with clients and colleagues alike.

Bonus Points: 

• Experience working in customer service
• Experience with HTML, CSS, and website content management software

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $41,200-$61,800, plus 10% bonus potential 

Application Deadline: January 22nd

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.