Client Marketing Operations Specialist

Grow Your Career While Helping Mission-Driven Businesses Thrive

At Nexus Marketing, we specialize in partnering with nonprofits and mission-driven businesses to amplify their impact. By leveraging organic marketing strategies—like content marketing, SEO, and thought leadership—we help our clients reach their audiences, tell their stories, and drive meaningful growth.

Why join Nexus Marketing?

• Mission-Driven Work: Be part of a team that supports organizations advancing causes like social justice, healthcare, education, and environmental sustainability.

• Organic Marketing Expertise: Work on impactful campaigns that prioritize long-term value through strategic content, SEO, and other organic channels.

• Purpose with Growth: Expand your skills and advance your career in a role that blends innovation with meaningful work.

• Collaborative Team Culture: Join a passionate group of marketers who value creativity, teamwork, and learning.

• Work That Matters: Your efforts will directly contribute to helping organizations achieve their goals and make a positive difference in the world.

If you’re passionate about using organic marketing to support organizations that make an impact, Nexus Marketing is the place to build your career.

Want to learn more? 

• View a video we put together about Nexus culture 

• Click here to read our "Ultimate Guide to Working at Nexus Marketing"

• Listen to this nonprofit industry podcast about our agency's founding and mission

• Meet the team

We are seeking a Client Marketing Operations Specialist to join our growing team. In this role, you will play an important part in supporting our account management team to ensure smooth operations and exceptional service delivery to our clients.

With 50+ Filipino team members already thriving in our company, we are excited to expand this growing team with new talent!

Requirements

In this role, you will:

• Act as the face of the agency for our US-based clients

• Research client account and current status of various initiatives

• Analyze marketing data and prepare analysis for clients

• Prepare proposals, contracts, and presentations for client meetings

• Schedule and lead Zoom calls with clients

• Operate as the lead point of contact for all matters specific to clients assigned to you

• Coordinate with other teams to resolve client issues quickly

• Proactively identify and address potential roadblocks to customer success

• Rely on analytics to determine clients and partners that you should reach out to in order to help them see the best success with their accounts.

• Maintain accurate records of client communications and interactions

Company Values:

• Support a culture and environment where high performers feel challenged, are empowered, and want to work.

• Indecision is the only wrong decision. If you've got a reasonable shot at making the right call, take action.

• Demonstrate best-in-class responsiveness with quick, proactive, and thoughtful responses to clients, partners, prospects, and team members.

• Give back to your community and the causes you care about.

• Stay open to new ideas & advocate for them, but commit 100% once a decision is made.

• Treat clients, partners, prospects, and team members fairly & exceed their expectations.

• The status quo is unacceptable. Strive to learn and grow professionally while pursuing the best ways to drive impact at the company .

• Act with urgency to seize opportunities and push business and client goals forward.

What makes you a good fit (Qualifications):

• Based in the Philippines with consistent availability for a long-term role

• 3-8 years experience in a marketing agency or internal marketing role. SEO experience is a major plus.

• Highly organized and outstanding organizational ability

• A team player who can has a willingness to learn and grow at a fast-pace

• Exceptional English verbal and written communication skills

• Strong academic background who graduated with an outstanding General Weighted Average

• Individuals who graduate with a major that could be a good fit including Communications, Business Ad, Public Relations, Journalism, English, Public Administration, or other Liberal Arts degrees

Meet our PH Team Members: https://youtu.be/Tt1u57Lmqro

Location:

• We're prioritizing candidates from the Philippines.

• Work-from-home setup

Hours options:

• You would work during US EST Hours (approx 8am to 5pm EST)

Please note: This is a client-facing role and a handful of our clients are based on the West Coast. Individuals may need to join calls outside of their core shifts a few times per month. 

Benefits

Equipment: The necessary equipment (ex. company computer) will be provided.

Wages

• Hourly compensation is in $USD

• We offer a competitive salary reflecting experience and skills

• Aside from the base salary, there will also be an additional company contribution to go towards health insurance and additional benefits that you buy on your own

• Target 42.5 billable hours per week

• Additionally, you accrue Life Leave which can optionally be cashed in each year adding to your earnings

Paid Vacation Time

• 20 days accrued annually

• These paid days off each equate to 8.0 hours of billable time.

• Expect to use 5 of the days during the Christmas – New Year’s period.

Paid Sick Time

• 5 sick days off annually

Paid Life Leave

• 15 days accrued annually.

Once per year in December, you can cash out any accrued life leave time. Every 5 days you cash out is worth about $300 USD.

Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments. 

Example Life Leave scenarios include:

• Settling in a new pet

• Moving houses

• Having a child

• Adoption

• Mental health days

• Family caregiving needs

• Having major surgery

• Taking a multi-week extended vacation

• Making the final preparations for a wedding

Paid Holidays

• You have 7 paid US holidays.

Additional Benefits

• Bereavement Policy

• Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)