Client Marketing Manager Benelux (temporary contract)

Client Marketing Manager Benelux (temporary contract)

We are looking for an experienced Client Marketing Manager to embody the Fashion client strategy in our three boutiques (Amsterdam, Brussels and Luxembourg), starting from March 2025 up until February 2026.

Member of the boutiques management committees, you are in charge of 360 client marketing topics for the Benelux boutiques and a key contact for the Fashion Marketing Other Europe office team. Your main responsibility is to infuse a client centric mindset and embody the Fashion client strategy, but also to support on a daily basis all boutique teams and specially Fashion Advisors on client engagement and development.

What Impact You Can Create at CHANEL:

Develop and share client knowledge at boutique level

• Follow client KPIs, impulse/share client analysis, gather qualitative data on client profiles and behaviors (from top clients to resellers)
• Challenge Fashion Advisors on the client database quality and be the key point person on all related topics (mergers, global 3-division database…)
• Monitor the performance of the FAs on their client portfolio via the objectives set up through clienteling @CHANEL (local clients/local RTW clients /top clients)

Ensure client experience excellence in boutique and beyond

• Coach all boutique teams on the ultimate client experience expected at CHANEL (Pulse Index/mystery shopping visits), working closely with client coordinators
• Suggest improvement of existing services or implement new services (InCHANEL, online appointment booking…), monitor adoption and share user’s feedback
• Ensure « CHANEL & moi » philosophy adoption and partner with Operations team to follow up on after-sales services (commercial gestures, client compliants…)
• Infuse the right clienteling mindset and support Fashion Advisors in their client portfolio development (MyLittleBlackBook, client one-to-one communications, gifting…)

Orchestrate events for the clients of the boutique in close collaboration with the local Marketing manager

• Define client targeting for each event typology, to upgrade existing clients or further engage/surprise top clients
• Be an ambassador of the House during in boutique events (clients personalized welcome, coordination of external partners…)
• Ensure a quantitative and qualitative follow up post-events

+ Marketing budget follow up

You are energized by:

• The history and heritage of The House of CHANEL
• Working in a dynamic and client-centric environment.
• You thrive in roles that require a mix of analytical and soft skills, project management, and the ability to onboard teams and drive collective energy.
• You enjoy navigating complexity and supporting change on an ongoing basis.

What you will bring to the team:

• Previous experience of 5 years minimum in Retail or Fashion Marketing.
• Transversal management. Both « hands on » and strategic thinker.
• Multi-tasker, proactive, human driven and client centric. 
• Mix of analytical and soft skills with project management and ability to onboard the teams and bring a collective energy.
• Client facing role.
• Job based in Amsterdam boutique (3 days a week), Brussels boutique (2 days a week), Luxembourg boutique (1 week each month).

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.