.jpg)
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities:
- Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications.
- Answer questions and guide customers during their implementation process.
- Troubleshoot reported technical issues or difficulties, identify the root cause and provide solutions (including debugging of programming codes).
- Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
- Proactively monitor the client’s development progress and document all activities until the project is successfully completed.
- Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
- Monitor and support the customer as they transition to the live payment processing environment.
- Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.
Key Requirements:
- Previous experience in a customer service / technical support/testing role would be considered an asset.
- Have good interpersonal skills for building relationships with colleagues at all levels.
- Be technical minded and be able to problem-solve.
- Be able to prioritise and multitask whilst delivering high-quality standards.
- Be fluent in English, both written & spoken.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
.JPG)
_2.png)
