Client Implementation Manager

Ready to join the future of work?

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

The Client Implementation Manager is a key position within the organization and responsible for overseeing the successful implementation of new clients and ensuring their smooth transition to our services.  You will manage implementation for clients utilizing our Incorporation and Tax registration, Payroll, Accounting, and HR services.

You will serve as the primary point of contact for clients during the implementation process, working closely with our internal operational teams as well as partners across the globe to ensure client requirements are met. Your goal will be to deliver high-quality implementation projects within agreed timelines, while providing exceptional customer service and ensuring client satisfaction.

How you will make a difference:

• Develop project plans, including scope, objectives, deliverables, and timelines.
• Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards.
• Maintain detailed project documentation, including project plans, progress reports, and client communications.

• Serve as the primary point of contact for clients throughout the project implementation.
• Maintain clear and regular communication with clients to understand their needs, provide updates, and address any concerns.

• Collaborate with cross-functional teams internally and externally to ensure seamless project execution.

• Identify potential project risks and develop mitigation strategies.
• Proactively address issues that may impact project timelines or quality.
• Maintain high levels of client implementation satisfaction and project completion rates

What will give you an advantage:

• Proven experience as an Implementation or Project Manager, preferably in a client-focused role
• Global corporate tax, accounting, or HR experience a plus
• Project management skills and familiarity with project management tools and methodologies is a plus
• Customer success mindset with a bias for proactive engagement and continuous improvement
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team.
• Exceptional problem-solving and decision-making abilities.
• Strong written and verbal communication skills

Who we are and what we do: 

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

Our Global Benefits 

• 👨‍💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• 🧑‍🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.  
• 🎁 2 Charitable Days: Contribute to causes you believe in.  
• 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.  
• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 
• 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian: 

• ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  
• ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. 

Next Steps: 

To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. 

Welcome to the Future of Work!

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.