Your Future is our Future
At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.
Position:Client Implementation Director - Lumeris Tech
Position Summary:As the Implementation Director for Lumeris’ AI-powered platform, Tom, you will be responsible for the overall success of implementation programs, ensuring operational excellence in bringing AI-driven solutions to life within healthcare systems. You will apply approved methodologies, risk management, and problem-resolution techniques, overseeing the delivery of implementations across diverse healthcare environments. You will drive collaboration, influence strategic planning, and manage cross-functional teams to ensure successful deployment and scale of Tom.
Job Description:
Primary Responsibilities
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Strategic Direction & Functional Ownership
Lead the strategic direction and overall execution of AI-powered implementation programs for Tom within healthcare environments, ensuring alignment with client expectations and internal goals. Provide coaching, mentorship, and support to cross-functional teams to ensure accountability, collaboration, and high performance across all phases of the program.
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Implementation Excellence
Oversee and guide the implementation of Tom solutions across diverse healthcare systems, ensuring program timelines, budgets, and resource allocation meet established targets. Proactively identify risks and opportunities, balancing multiple key stakeholder demands and adapting real-time to evolving needs.
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Client Relationship Management
Cultivate and maintain collaborative relationships with both internal and external clients, including health system leaders, clinical teams, and technical vendors. Clearly communicate program expectations, provide regular updates, and ensure all project goals are met in a timely and efficient manner.
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Cross-Functional Collaboration
Coordinate across various teams (Product, Clinical, AI, Engineering) to ensure the seamless integration of Tom into primary care workflows, aligning implementation plans with both Lumeris' vision and client-specific requirements. Ensure proper coordination of resources to deliver a successful deployment of AI solutions.
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Team Leadership & Development
Lead cross-functional teams, including AI engineers, project managers, and client SMEs. Guide, mentor, and motivate team members to ensure successful implementation and transition of AI technologies from deployment to ongoing operational support. Your leadership will be essential in building and scaling the implementation function in the future and ensuring your team is prepared to take on more significant projects as the business grows.
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Process Improvement & Risk Management
Drive continuous improvement of implementation processes and methodologies, ensuring the efficient delivery of AI solutions. Address impediments and risks that arise, escalating as necessary, while utilizing data-driven approaches to resolve challenges and mitigate disruptions.
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Documentation & Knowledge Management
Ensure comprehensive documentation of program deliverables, timelines, and methodologies are adhered to. Support the development of best practices and processes for AI-powered program delivery, creating templates, tracking mechanisms, and learning materials to streamline future implementations.
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Transition to Ongoing Operations
Play a meaningful role in transitioning Tom from implementation to ongoing support and maintenance, ensuring continued success, sustainability, and operationalization of AI-driven care solutions within client environments.
Qualifications
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Education & Experience
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Bachelor’s degree or equivalent required.
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12+ years of relevant experience in project/program management, healthcare consulting, or implementation leadership, specifically in AI-driven healthcare technology solutions.
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Proven experience managing large-scale, complex programs involving advanced AI/ML systems, preferably within healthcare settings.
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Technical & Industry Expertise
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Experience in the healthcare industry, particularly with electronic health records (EHRs), claims data, and healthcare workflows, is essential.
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Familiarity with primary care models, value-based care, and AI’s role in transforming patient engagement and care delivery.
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Leadership & Communication Skills
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Proven track record of leading cross-functional teams, driving strategic direction, and fostering collaboration among diverse stakeholders.
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Excellent interpersonal, negotiation, influencing, and facilitation skills with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
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Strong executive presence and the ability to represent Lumeris to clients, partners, and external vendors.
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Methodology & Process Expertise
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Solid experience in program management methodologies such as Agile, Waterfall, and Lean Six Sigma.
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Expertise in applying business process methodologies to complex, ambiguous projects, with a strong focus on creating innovative solutions and ensuring operational success.
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Risk Management & Problem-Solving Skills
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Strong problem-solving and critical thinking skills, with the ability to manage multiple priorities, mitigate risks, and resolve conflicts that may arise during program delivery.
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Experience in identifying and managing technical and operational risks associated with AI-driven healthcare deployments.
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Technology & Tools
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Experience using tools such as Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau for project management, reporting, and tracking.
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Familiarity with healthcare IT systems and the technical aspects of AI integration within clinical and administrative settings.
Preferred Qualifications
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PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) certification.
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Experience working with or implementing AI-driven platforms within primary care or healthcare technology.
Working Conditions
- While performing the duties of this job, the employee works in normal office working conditions.
Disclaimer
- The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
Lumeris is an EEO/AA employer M/F/V/D.
The hiring range for this position is:
$122,335.00-$166,114.75
Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.
Member Facing Position: No- Not Member or Patient Facing Position
Location:Massachusetts
Time Type:Full time
Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.
Top Skills
What We Do
Lumeris is a value-based care managed services operator for health systems and providers seeking extraordinary clinical and financial outcomes. Lumeris aligns providers and payers across populations with technologies, processes, behaviors and information to achieve high-quality, cost-effective care with satisfied consumers — and engaged physicians. Lumeris with Essence Healthcare, its inaugural client with more than 60,000 Medicare members in Missouri and Illinois, has averaged a CMS rating of 4.5 Stars for the last ten years and produced the highest consumer and physician satisfaction scores in the industry along with significantly better clinical outcomes and lower costs.
