Client Experience Manager II (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
The Client Experience Manager role is a quota carrying sales role. It is the equivalent of an Account Manager at other organizations . This position reports to the Director of Customer Experience and is responsible for all aspects of management and support of RapidScale's customers throughout the customer's lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base.
Duties and Responsibilities

• Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
• Facilitate the retention and renewal of existing customer base
• Recognize, nurture, and achieve revenue growth from existing customers
• Actively build and refresh a customer contact list for reference
• On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
• Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
• Recognize and report on improvement opportunities in a constructive manner
• Properly protect all customer information
• Cooperate in a timely manner with all management requests for reports or information
• Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events
• Perform special projects as required

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary
for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skill Requirements

• Bachelor's Degree
• 5+ years relevant work experience in customer base management, inside sales, channel management
• Knowledge of account management duties
• Excellent communication, presentation, writing and editorial abilities
• Excellent organizational, follow-up and time management skills

Inter-Relationships

• Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.
• This position will require working with several departments and different personalities.

Working Environment

• Fast-paced, deadline-driven, positive, and high energy environment. Must operate with a high sense of urgency.

USD 74,700.00 - 112,100.00 per year
Compensation:
Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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