Client Executive - Human Resource Consulting

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

Responsibilities:

• Identify, prospect, and close new business via networking sources and organic prospects.  Establish and develop referral sources, attend association events and meetings, and nurture vendor relationships to drive sales.  Expected to meet quarterly and annual revenue goals.  
• Partner with marketing team to seek out, develop and execute opportunities that support new business development and client retention activities to include participation in sales campaigns, presentations, webinars, articles, blog posts, collateral, trainings, whitepapers, alerts and public speaking opportunities. Pursue opportunities to provide thought leadership, education and HR expertise that grows OneDigital’s brand awareness. 
• Work closely with OneDigital colleagues to strategically identify, nurture and cultivate prospects and new markets for solicitation of new business. Proactively learn and promote OneDigital services.   
• Educate prospects on business trends, compliance, products evolution, and company value proposition, with the intent to bolster OneDigital client retention and facilitate prospective new HRC sales.  Respond to prospect inquiries and facilitate a successful sales process with clear priorities, determine services and appropriate service plans. 
• Foster and work closely with HRC colleagues to ensure high client satisfaction, improve services and supportive processes. Meet annual sales goals and lead efforts to develop HRC products and services. Conduct periodic check-ins with clients and colleagues to ensure needs are being met and clients feels connected to our broad team and OneDigital. 
• Create proposals and respond to Requests for Proposal (RFPs). Negotiate agreement terms with Principal approval that meet margin requirements and lead to successful outcomes for clients, colleagues and OneDigital.  Manage a sales pipeline documenting activities in OneDigital’s CRM technologies. 
• Foster and manage overall relationship with clients to ensure high client satisfaction and annual retention goals. 
• Work with colleagues supervising staff to manage escalated client issues to successful resolution and assist in facilitating client communication and reassignments as required.    
• Proactively seek ongoing knowledge expertise in the HR environment as well as general business trends and practices; share expertise with others. Use knowledge to respond to prospect questions and strategize HR solutions to meet their needs.
• Actively engage with OneDigital colleagues across the company to build relationships and develop ideas that create business development opportunities and strengthen client retention.   
• Intentionally model behavioral competencies and OneDigital values, demonstrating what expected performance looks like of HRC team members.  
• Actively participate in OneDigital culture and relationship building initiatives across all business lines through active engagement, meeting attendance and by providing leadership, thought partnership, expertise, and open communication. 

Requirements:

• Must possess the ability to forecast opportunities and penetrate new business on a daily basis
• Possess excellent written and verbal communication skills
• Ability to articulate the company’s value proposition and capabilities
• Must be PC proficient and familiar with database applications, Microsoft Office, and contact management tools
• Have a great attitude, strong work ethic, be ethical, and punctual
• Have the ability to thrive in a fast-paced environment
• Possess highly effective consultative selling skills
• Ability to work in a team environment
• Organizational skills and ability to multi-task prioritize and achieve sales objectives

Behavioral Competency Requirements:

• Communication - clear, open and honest communication with the ability to facilitate difficult conversations, internally and externally, in a manner that leads to productive working relationships and actionable positive outcomes for all parties. 
• Client chameleon – ability to influence and work proactively with clients of all different industries, personalities, working styles, levels of management and influence and respective expectations. 
• Leadership Presence – consistently demonstrates the ability to lead, actively listen and ask powerful questions with confidence respectfully. Offer options, opinions, and direction. Come from a place of empathy and connect authentically with others. Build confidence in prospects, clients and team members. Inspire and motivate people into action. 
• Innovation – Demonstrates creativity and alternative thinking to develop new ideas for and answers to work-related challenges. 
• Account Management – models timely, proactive, relationally focused engagement with clients ensuring all parties understand the work to be performed, completion timeframes, budget constraints and quality standards. Plans proactively and collaboratively with clients on out-of-scope requests.  Focuses on satisfaction and retention of clients. 
• Coaching and Teamwork – consistent modeling, coaching and mentorship of behavioral competency requirements and service delivery practices that promote active and effective client work sharing throughout the team and role assignments, regular client updates for team members, collaborative work planning, skill building and actioning of positive behavioral competencies within the team. 
• Efficiency – produces solid project and task outputs in a timely manner. Focuses on ways to streamline processes and work to provide desired results with minimal resource consumption. 
• Effectiveness – produces consistent desired results through work quality. 
• Time management – the ability to manage assigned work in a manner that provides the space and time required to complete and balance responsibilities effectively. 
• Customer service – Bringing a consistent positive attitude to the team and the work with a client-centric focus to creative problem-solving, collaboration, option generation and decision-making. Adaptability to new ideas and information. 
• Initiative – Proactively creates solutions for client business needs and challenges. Recognizes team and individual performance in a way that is meaningful for them. Drives continued positive progress in the face of obstacles. 
   

Skill Requirements:

• Ability to act with integrity, professionalism, and confidentiality. 
• Ability to thrive in a fast-paced environment and meet or exceed annual sales and retention goals. 
• Ability to articulate OneDigital’s value proposition and capabilities. 
• Excellent organizational skills and attention to detail. 
• Strong oral, written, and verbal communication skills. 
• Curiosity, an engaging style, and an urge to seek out creative solutions. 
• Strong analytical and problem-solving skills. 
• Proactive track record of managing prospect and client requests and a passion to advise on all aspects of HR. 
• Resourcefulness and the ability to work with limited supervision in meeting deadlines. 
• Deep knowledge of federal, state and local employment laws and regulations. 
• Ability to travel as requested to support clients and OneDigital. 
• Active development of social science knowledge that lends to understanding clients and employees. 
   

Experience:

• A minimum of 5 years HR management with strategic experience required. Bachelor’s degree in Human Resources or Business Administration preferred. 
• Experience selling ideas and influencing C-suite executives required.  
• SHRM-SCP and/or HRCI-SPHR certifications are highly desirable.
• Must have experience or demonstrated aptitude of HRC sales process and tools. 
• Must be proficient in database applications and management. 
• Advanced skills in Microsoft Office applications, CRM systems and video conferencing technology, specifically Zoom and Microsoft Teams, are required. Experience with social media tools is preferred. Demonstrated ability to learn new technology systems. 
• Bachelor’s degree, preferred

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!